Sales QA & Closing Specialist

Holiday Inn Club Vacations Incorporated; South Lake Tahoe (NV); On-site; USD 75,000 - 80,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated seeks a Quality Assurance / Closing Officer at The Ridge Resort, Stateline, NV. The role focuses on reducing rescission or default by reviewing contracts, coordinating with sales, and guiding customers through issue resolution.

Responsibilities include validating sales, handling cancellations, and assisting in training staff to improve processes. A strong emphasis on detail, communication, and teamwork is required for success in a fast-paced resort sales

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HCV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Process orientation

Attention to detail

Independent with projects

Communication skills

Work ethic

Organizational skills

Education

GED or better

High School Diploma or better

Job description

Holiday Inn Club Vacations Incorporated seeks a Quality Assurance / Closing Officer at The Ridge Resort, Stateline, NV. The role focuses on reducing rescission or default by reviewing contracts, coordinating with sales, and guiding customers through issue resolution.

Responsibilities include validating sales, handling cancellations, and assisting in training staff to improve processes. A strong emphasis on detail, communication, and teamwork is required for success in a fast-paced resort sales