Engineering Team Lead: Maintenance & Guest Experience

Holiday Inn Club Vacations Incorporated; Nevada (IA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Excellent culture

Employee Assistance Program

401K with match

PTO

Discounted stays

Tuition assistance

One free meal per shift

Growth opportunities

Job summary

Holiday Inn Club Vacations is seeking an Engineering Supervisor to lead a team of maintenance technicians responsible for the upkeep and repair of timeshare guest units and assets at The Ridge Resort, Stateline, NV. You will train staff, model professional conduct, and ensure safety and service standards are met.

The role requires supervising daily maintenance, responding to service requests, and coordinating planned and preventative maintenance while maintaining compliance with company policies

Qualifications

• Must have 2 years of supervisory experience or above.
• Proficient in Level I–III general maintenance duties, including troubleshooting, diagnosis, and repair.
• Must be at least 18 years of age with a valid driver’s license and a minimum of 1 year of driving experience.
• Must meet company-required motor vehicle policy standards
• Demonstrates a sincere dedication to guest satisfaction
• Demonstrates ability to coach and train employees
• Professional appearance and pleasant personality
• High degree of judgment and sound decision making
• Maintain accuracy and organization
• Ability to work in extreme weather conditions
• Flexible schedule including evenings, weekends, and holidays
• Read, write and follow SOPs
• Effective communication with guests and staff
• Strong troubleshooting and guest interaction skills
• Follow written instructions and complete documentation for unit maintenance
• Familiar with fire and life safety systems

Responsibilities

• Supervise work assignments, response, and problem resolution; provide technical support to all maintenance personnel
• Identify, troubleshoot, and resolve concerns related to upkeep and maintenance of grounds and resort landscaping
• Implement and facilitate skills training for assigned teams; ensure policies and procedures are followed
• Assist in controlling department budgetary expenditures

Skills

Supervisory experience

General maintenance

Troubleshooting

Team leadership

Budgeting

Job description

Holiday Inn Club Vacations is seeking an Engineering Supervisor to lead a team of maintenance technicians responsible for the upkeep and repair of timeshare guest units and assets at The Ridge Resort, Stateline, NV. You will train staff, model professional conduct, and ensure safety and service standards are met.

The role requires supervising daily maintenance, responding to service requests, and coordinating planned and preventative maintenance while maintaining compliance with company policies