Quality Assurance & Closing Specialist - Sales Ops

Holiday Inn Club Vacations Incorporated

Nevada (IA)

Hybrid

USD 75,000 - 80,000

Full time

2 days ago

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Job summary

Holiday Inn Club Vacations Incorporated in Stateline, NV, is seeking a Quality Assurance Officer to support Sales Operations. QAOs reduce rescission or default by resolving purchaser issues and coordinating with affiliated departments.

The role requires meticulous, process-oriented work, strong communication, and the ability to work independently while collaborating with teams. Responsibilities include verifying contracts, handling cancellations, and assisting with training to improve

Qualifications

Must be process oriented with attention to detail.
Self-directed and independent with projects but works as a team player.
Strong oral and written communication skills.
Strong work ethic and a high energy level.
Strong administrative, organization, and planning skills.

Responsibilities

Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
Confirms sales and verifies contracts for HCV sales.
Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
Assists QA management with training and improvement of new and existing employees.