Sales QA & Recovery Specialist

Holiday Inn Club Vacations Incorporated; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated seeks a Quality Assurance Officer within Sales Operations. The QAO role focuses on reducing rescissions and defaults by handling a variety of assignments and resolving customer issues with discretion.

Responsibilities include coordinating with affiliated departments and management, confirming sales and contracts for HICV, and assisting with cancellations and mail-out recovery efforts. The position emphasizes training and improving staff performance.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAO's with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Detail oriented

Customer service

Communication skills

Team player

Administrative skills

Organizational skills

Planning skills

Job description

Holiday Inn Club Vacations Incorporated seeks a Quality Assurance Officer within Sales Operations. The QAO role focuses on reducing rescissions and defaults by handling a variety of assignments and resolving customer issues with discretion.

Responsibilities include coordinating with affiliated departments and management, confirming sales and contracts for HICV, and assisting with cancellations and mail-out recovery efforts. The position emphasizes training and improving staff performance.