Closing Officer

Holiday Inn Club Vacations Incorporated; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated seeks a Quality Assurance Officer within Sales Operations. The QAO role focuses on reducing rescissions and defaults by handling a variety of assignments and resolving customer issues with discretion.

Responsibilities include coordinating with affiliated departments and management, confirming sales and contracts for HICV, and assisting with cancellations and mail-out recovery efforts. The position emphasizes training and improving staff performance.

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAO's with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Detail oriented

Customer service

Communication skills

Team player

Administrative skills

Organizational skills

Planning skills

Job description

Job Description

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS:

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HICV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAO's with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills

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Company Description

At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.

We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth.

Company Description

At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.

We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth.