Quality Assurance / Closing Officer $75k-$80k

Holiday Inn Club Vacations Incorporated; Nevada (IA); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated in Stateline, NV, is seeking a Quality Assurance Officer to support Sales Operations. QAOs reduce rescission or default by resolving purchaser issues and coordinating with affiliated departments.

The role requires meticulous, process-oriented work, strong communication, and the ability to work independently while collaborating with teams. Responsibilities include verifying contracts, handling cancellations, and assisting with training to improve

Qualifications

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HCV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

Skills

Process oriented

Attention to detail

Oral and written communication

Strong work ethic

Organizational skills

Education

GED or better

High School Diploma or better

Job description

Quality Assurance / Closing Officer $75k-$80k

Job Category: Sales & Marketing

Requisition Number: QUALI022246

• Posted : September 30, 2026
• Full-Time

Locations

Showing 1 location

The Ridge Resort
Stateline, NV 89449, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS:

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HCV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills

#INDSA2

Preferred

GED or better.

High School Diploma or better.

Required

Timeshare Agent License

Preferred

Notary Public

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.