Sales Professional (1391)

Watches of Switzerland Group PLC; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life & disability insurance

Staff purchase discounts

Career growth opportunities

Job summary

Watches of Switzerland Group PLC is seeking a dynamic Floor/Showroom Manager in New York to lead a high‑performing luxury sales team. You will coordinate sales, operations, and client experience, delivering exceptional service while meeting financial targets.

You will coach and develop staff, manage costs, and implement strategic plans to grow showroom performance. The role requires strong negotiation, product knowledge, and the ability to thrive in a fast-paced, high-price environment.

Qualifications

• Retail management experience in luxury environment.
• Evidence of performance delivery against sales and process.
• Ability to develop and implement business strategies.
• Ability to manage and deliver operating costs, identifying efficiency improvements.
• Numerate with ability to analyze sales performance.
• Leading, mentoring and coaching of high performing sales teams.
• IT literate with proficiency in POS systems and Microsoft Office.
• Ability to thrive in a fast paced, high volume location.

Responsibilities

• Lead and manage a high performing Floor and Showroom team.
• Plan and execute floor and showroom business plans within budget.
• Coach individuals to draw out full potential and motivate the team.
• Ensure operational processes are maintained, reviewed and improved.
• Provide clear communication between all parts of the business.
• Build credible solutions for day-to-day and longer-term challenges.

Skills

Retail management

Performance delivery

Strategic planning

Cost management

Sales analytics

Leadership & coaching

Negotiation

Customer service

High price-point selling

Education

External Jewelry or Retail qualifications

Luxury retail experience

Tools

POS systems

Microsoft Office

Job description

Job Purpose

Acting as a focal point in the business and providing links between sales, operations, and clients, you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget. With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

Job Purpose

Acting as a focal point in the business and providing links between sales, operations, and clients, you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget. With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

Qualifications And Experience

• Retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Ability to develop and implement business strategies
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Numerate with ability to understand and analyze sales performance
• Leading, mentoring and coaching of high performing sales teams
• IT literate with proficiency in POS systems and Microsoft Office
• Ability to thrive in a fast paced, high volume location.
• Ability to support Sales Professionals, Management
• Team, and clients by effectively providing solutions in a timely and friendly manner
• Jewelry or watch product knowledge
• Advanced selling skills and negotiation skills
• External Jewelry or Retail qualifications
• Proven track record of sales achievements
• Proven track record of Management achievements
• Proven record of inspiring and motivating teams
• Comfort with high price points

Compensation:

$85,000.00 - $95,000.00 annually + bonus opportunity

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.