Showroom Director

Brobston Group; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive earnings

Medical benefits

Dental benefits

Life & disability

Training programs

Career growth

Staff discounts

Job summary

Brobston Group is seeking a Showroom Director to lead luxury showrooms with a focus on delivering exceptional client experiences and achieving ambitious sales targets. You will plan, implement and monitor the showroom business plan while managing costs and driving efficiencies.

The role requires strong leadership, a proven track record in luxury retail, deep product knowledge of jewelry and watches, and the ability to motivate a team through coaching.

Qualifications

• Experience in luxury retail management and delivering sales targets.
• Proven ability to develop and implement business strategies and budgets.
• Strong product knowledge in jeweler/watch brands.
• IT literate with CRM usage and networking skills.
• Willingness to work evenings/weekends and lift packages.

Responsibilities

• Lead showroom operations and ensure exceptional client experience while achieving company objectives.
• Plan and execute showroom business plan within budget and drive performance targets.
• Coach, mentor and develop a high performing showroom team.
• Coordinate cross‑functional communication and maintain process improvements.
• Ensure flexible scheduling to cover showroom hours, including evenings and weekends.

Skills

Retail management

Leadership

Coaching/mentoring

Budgeting

Sales performance analysis

Numeracy

IT literacy

Education

Jeweler or retail qualifications

Tools

CRM

Networking

Job description

Job Purpose

Reporting to Regional Director, the Showroom Director acts as a focal point within the business. The pace is fast moving and dynamic and you must ensure the showrooms delivery of exceptional client experience whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required outstanding performance delivery keeping all costs and controls within budget. Leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jeweler or watch product knowledge
• External Jeweler or Retail qualifications
• Proven track record of sales achievements
• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing showroom
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking
• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.