Sales Ops & Systems Leader - On-Site, Orange

Conde Group, Inc.; Orange (CA); In loco; USD 72.000 - 88.000; Tempo pieno

Descrizione del lavoro

Conde Group, Inc. in Orange, CA is seeking a Business Operations Systems Supervisor (Sales Support) to lead Inside Sales Ops, Customer Support, and systems governance. This on-site role directs order processing, pricing, and data integrity across CRM/ERP.

You will coach teams, drive process improvements, develop dashboards and KPIs, and collaborate with Sales, Finance, IT, and Supply Chain to meet service levels and business goals. Direct Hire, Monday–Friday, starting at $80,000 per year.

Competenze

• Associate degree required; Bachelor's degree preferred.
• Minimum 3 years in Inside Sales, Sales Operations, Customer Service Operations, Order Management, or related function.
• Minimum 3 years hands-on experience with ERP systems.
• Minimum 3 years experience with CRM platforms and customer databases.
• Experience leading, coordinating, mentoring, or supervising employees.
• Advanced proficiency in Microsoft Excel, reporting tools, and business systems.
• Strong written, verbal, and interpersonal communication skills.
• Able to manage multiple priorities in a fast-paced, customer-focused environment.

Mansioni

• Supervise, coach, and develop Inside Sales Operations and Customer Support personnel.
• Establish performance expectations, monitor productivity, and conduct performance reviews.
• Foster a customer-focused, accountable, and collaborative team environment.
• Provide training and guidance on business processes, systems, and best practices.
• Oversee daily order processing activities to ensure accuracy, efficiency, and on-time execution.
• Support sales teams by managing customer requests, order status inquiries, pricing administration, and issue resolution.
• Ensure compliance with company policies, procedures, and service level expectations.
• Monitor workload distribution and resource allocation to meet customer and business requirements.
• Serve as the functional owner and SME for CRM and ERP systems used in Sales Operations.
• Maintain data accuracy across customer, order, pricing, and product records.
• Partner with IT and stakeholders to identify system improvements and automation opportunities.
• Support system implementations, upgrades, testing, and process documentation.
• Develop and maintain operational dashboards, KPIs, and management reports.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Lead workflow optimization, data integrity, and process improvements.
• Drive continuous improvement through standardization and best-practice implementation.
• Coordinate with Sales, Finance, Operations, Supply Chain, and IT to support business objectives.
• Resolve complex customer, order, pricing, or system-related issues.
• Participate in strategic projects involving process redesign and systems integration.

Formazione

Associate degree required; Bachelor's degree preferred

Strumenti

ERP systems

CRM platforms

Descrizione del lavoro

Conde Group, Inc. in Orange, CA is seeking a Business Operations Systems Supervisor (Sales Support) to lead Inside Sales Ops, Customer Support, and systems governance. This on-site role directs order processing, pricing, and data integrity across CRM/ERP.

You will coach teams, drive process improvements, develop dashboards and KPIs, and collaborate with Sales, Finance, IT, and Supply Chain to meet service levels and business goals. Direct Hire, Monday–Friday, starting at $80,000 per year.