Business Operations Systems Supervisor (Sales Support)

Conde Group, Inc.; Orange (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

Conde Group, Inc. in Orange, CA is seeking a Business Operations Systems Supervisor (Sales Support) to lead Inside Sales Ops, Customer Support, and systems governance. This on-site role directs order processing, pricing, and data integrity across CRM/ERP.

You will coach teams, drive process improvements, develop dashboards and KPIs, and collaborate with Sales, Finance, IT, and Supply Chain to meet service levels and business goals. Direct Hire, Monday–Friday, starting at $80,000 per year.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Minimum 3 years in Inside Sales, Sales Operations, Customer Service Operations, Order Management, or related function.
• Minimum 3 years hands-on experience with ERP systems.
• Minimum 3 years experience with CRM platforms and customer databases.
• Experience leading, coordinating, mentoring, or supervising employees.
• Advanced proficiency in Microsoft Excel, reporting tools, and business systems.
• Strong written, verbal, and interpersonal communication skills.
• Able to manage multiple priorities in a fast-paced, customer-focused environment.

Responsibilities

• Supervise, coach, and develop Inside Sales Operations and Customer Support personnel.
• Establish performance expectations, monitor productivity, and conduct performance reviews.
• Foster a customer-focused, accountable, and collaborative team environment.
• Provide training and guidance on business processes, systems, and best practices.
• Oversee daily order processing activities to ensure accuracy, efficiency, and on-time execution.
• Support sales teams by managing customer requests, order status inquiries, pricing administration, and issue resolution.
• Ensure compliance with company policies, procedures, and service level expectations.
• Monitor workload distribution and resource allocation to meet customer and business requirements.
• Serve as the functional owner and SME for CRM and ERP systems used in Sales Operations.
• Maintain data accuracy across customer, order, pricing, and product records.
• Partner with IT and stakeholders to identify system improvements and automation opportunities.
• Support system implementations, upgrades, testing, and process documentation.
• Develop and maintain operational dashboards, KPIs, and management reports.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Lead workflow optimization, data integrity, and process improvements.
• Drive continuous improvement through standardization and best-practice implementation.
• Coordinate with Sales, Finance, Operations, Supply Chain, and IT to support business objectives.
• Resolve complex customer, order, pricing, or system-related issues.
• Participate in strategic projects involving process redesign and systems integration.

Education

Associate degree required; Bachelor's degree preferred

Tools

ERP systems

CRM platforms

Job description

Position: Business Operations Systems Supervisor (Sales Support)

Location: Orange, CA (On-site)

Pay: Starting at $80,000/year

Type: Direct Hire

Schedule: Monday - Friday

Leadership & Team Development

• Supervise, coach, and develop Inside Sales Operations and Customer Support personnel.
• Establish performance expectations, monitor productivity, and conduct performance reviews.
• Foster a customer-focused, accountable, and collaborative team environment.
• Provide training and guidance on business processes, systems, and best practices.

Sales Operations & Order Management

• Oversee daily order processing activities to ensure accuracy, efficiency, and on-time execution.
• Support sales teams by managing customer requests, order status inquiries, pricing administration, and issue resolution.
• Ensure compliance with company policies, procedures, and service level expectations.
• Monitor workload distribution and resource allocation to meet customer and business requirements.

Systems Administration & Data Management

• Serve as the functional owner and subject matter expert for CRM and ERP systems utilized within Sales Operations.
• Maintain data accuracy and consistency across customer, order, pricing, and product records.
• Partner with IT and business stakeholders to identify system improvements, enhancements, and automation opportunities.
• Support system implementations, upgrades, testing, user training, and process documentation.

Reporting, Analytics & Process Improvement

• Develop and maintain operational dashboards, KPIs, and management reports.
• Analyze sales, customer, and operational data to identify trends, risks, and opportunities for improvement.
• Lead initiatives focused on workflow optimization, data integrity, operational efficiency, and customer experience improvements.
• Drive continuous improvement efforts through standardization, automation, and best practice implementation.

Cross-Functional Collaboration

• Partner closely with Sales, Finance, Operations, Supply Chain, and IT teams to support business objectives.
• Coordinate resolution of complex customer, order, pricing, or system-related issues.
• Participate in strategic projects involving process redesign, systems integration, and business transformation initiatives.
• Act as a liaison between users and technology teams to ensure business requirements are effectively translated into system solutions.

Required Qualifications

• Associate degree required; Bachelor's degree preferred.
• Minimum 3 years of experience in Inside Sales, Sales Operations, Customer Service Operations, Order Management, or a related business function.
• Minimum 3 years of hands‑on experience utilizing ERP systems.
• Minimum 3 years of experience working with CRM platforms and customer databases.
• Demonstrated experience leading, coordinating, mentoring, or supervising employees.
• Advanced proficiency in Microsoft Excel, reporting tools, and business systems.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability to manage multiple priorities in a fast-paced, customer-focused environment.

Preferred Qualifications

• Experience in a technical B2B manufacturing, industrial, engineering, or distribution environment.
• Experience supporting ERP or CRM implementation, migration, or optimization projects.
• Strong background in process improvement, workflow automation, and operational excellence.
• Experience developing KPI dashboards, data analytics, and sales reporting tools.
• Understanding of order fulfillment, supply chain, inventory, and customer support processes.

Core Competencies

• Leadership, coaching, employee development, and accountability
• Emotional intelligence and professional maturity under pressure
• Operational excellence and continuous improvement
• Analytical thinking and data-driven decision-making
• ERP and CRM systems expertise
• Business process optimization and systems integration
• Customer-focused problem-solving
• Organization, prioritization, and execution
• Cross-functional collaboration and stakeholder management
• Change management and adaptability
• Excellent communication and relationship-building skills
• Ability to manage confidential and sensitive business information

Conde Group is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affi… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.