Sales Ops Specialist – Customer Experience & Tickets

Blueprint Technologies; Phoenix (AZ); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k program

Competitive PTO

Professional growth opportunities

Job summary

Blueprint Technologies, LLC is seeking a detail-oriented Operations Support professional to assist customers and the sales organization. You will handle intake, service tickets, warranty requests, and SMB opportunities from intake to resolution.

You will coordinate with customers, partners, support teams, and internal stakeholders, maintain trackers, monitor aging requests, and elevate issues when needed to improve response speed, satisfaction, and efficiency.

Qualifications

• 2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience.
• Experience coordinating across multiple teams and driving customer or operational requests through completion.
• Experience with case management, ticketing, or CRM systems.
• Experience maintaining operational trackers, reports, and business updates.
• Strong organizational, prioritization, and follow-through skills.
• Strong verbal and written communication skills, including the ability to communicate effectively with customers, partners, and senior stakeholders.
• Ability to handle urgent or escalated issues professionally and maintain ownership through resolution.
• Ability to interpret operational data, identify trends, and develop actionable reporting.
• Proficiency with Excel and experience working with operational data.
• Ability to work independently while managing multiple priorities in a structured, process-oriented environment.

Responsibilities

• Manage the intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution.
• Work with support teams to open, route, document, and advance service cases and tickets.
• Generate accurate service tickets and supporting documentation within required timelines.
• Monitor open, aging, and escalated cases and proactively follow up to keep requests moving.
• Escalate stalled or high-risk issues with concise summaries outlining the issue, actions taken, and required next steps.
• Triage smaller SMB opportunities and route them to the appropriate fulfillment or channel path.
• Confirm ownership and acceptance of SMB referrals and track exceptions and outcomes.
• Maintain operational trackers covering cases, warranty requests, service tickets, escalations, and SMB referrals.
• Develop and maintain reporting on volume, status, aging, resolution, and escalation trends.
• Interpret operational data to identify risks, recurring issues, process gaps, and opportunities for improvement.
• Document repeatable workflows and recommend improvements that reduce delays and manual administrative effort.
• Partner effectively with customers, sales teams, support organizations, channel partners, and senior stakeholders.
• Provide clear and timely business updates and maintain strong visibility into operational activity.

Skills

Customer support

Sales operations

CRM systems

Excel

Communication skills

Tools

CRM software

Ticketing systems

Collaboration platforms

Job description

Blueprint Technologies, LLC is seeking a detail-oriented Operations Support professional to assist customers and the sales organization. You will handle intake, service tickets, warranty requests, and SMB opportunities from intake to resolution.

You will coordinate with customers, partners, support teams, and internal stakeholders, maintain trackers, monitor aging requests, and elevate issues when needed to improve response speed, satisfaction, and efficiency.