Hybrid Customer Support & Operations Specialist

External Only | Blueprint Technologies; Phoenix (AZ); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Account

401k program

Competitive PTO offerings

Opportunities for professional growth

Job summary

Blueprint Technologies, LLC is a technology solutions firm with a hybrid role in Phoenix, AZ. You will provide high-touch operational support to customers and the sales org, handling requests, warranties, and SMB opportunities from intake to resolution.

The role emphasizes coordination across customers, partners, and internal teams, with an emphasis on tracking, reporting, and improving workflows for faster responses and higher customer satisfaction.

Qualifications

• 2+ years in customer support, sales operations, or equivalent.
• Experience coordinating across multiple teams and driving requests to completion.
• Experience with case management, ticketing, or CRM systems.
• Experience maintaining operational trackers, reports, and business updates.
• Strong organizational, prioritization, and follow-through skills.
• Excellent verbal and written communication with customers and stakeholders.

Responsibilities

• Manage intake, coordination, documentation, and follow-up of requests through resolution.
• Open, route, document, and advance service cases and tickets with support teams.
• Generate accurate service tickets and maintain required documentation.
• Monitor open and aging cases; proactively follow up to move requests forward.
• Escalate high-risk issues with concise summaries and required steps.
• Triaged SMB opportunities and route them to appropriate paths.
• Confirm ownership and track SMB referrals and outcomes.
• Maintain trackers for cases, warranty requests, service tickets, escalations, and referrals.
• Develop reporting on volume, status, aging, resolution, and trends.
• Interpret data to identify risks and opportunities; propose workflow improvements.
• Document repeatable workflows and reduce delays and manual effort.
• Partner with customers, sales, support, partners, and senior stakeholders.
• Provide timely business updates and maintain visibility into activity.

Skills

Organizational skills

Communication skills

Excel

CRM systems

Multi-tasking

Cross-functional coordination

Problem solving

Proactive follow-through

Tools

CRM systems

Ticketing systems

PowerPoint

Copilot

Job description

Blueprint Technologies, LLC is a technology solutions firm with a hybrid role in Phoenix, AZ. You will provide high-touch operational support to customers and the sales org, handling requests, warranties, and SMB opportunities from intake to resolution.

The role emphasizes coordination across customers, partners, and internal teams, with an emphasis on tracking, reporting, and improving workflows for faster responses and higher customer satisfaction.