Sales Ops Manager: Forecasting, Salesforce & Strategy

Cofense; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Cofense is seeking a Manager of Sales Operations to lead a small, high‑performing team and own the systems that power the sales engine. You will manage Salesforce, Gong, DealHub, and ZoomInfo, drive forecasting, capacity planning, and territory design, and partner with Finance on quotas and commissions.

This role requires hands‑on leadership and strong analytics to translate data into actionable recommendations.

Qualifications

• 5+ years in Sales Operations or Revenue Operations in B2B SaaS, with hands-on forecasting, capacity planning, and territory/quota processes.
• Salesforce administrator-level expertise (flows, validation rules, reports, and dashboards); Salesforce Administrator certification preferred.
• Hands-on experience with Gong, ZoomInfo, and a CPQ tool (DealHub preferred).
• Proven experience building sales capacity models, pipeline coverage analysis, and quota/commission plans.
• Strong analytical skills with advanced Excel or Google Sheets; experience with a BI tool and SQL preferred.
• Clear communicator who can turn data into recommendations for sales leaders and build trust with reps and managers.
• 1+ years of people-management or formal team-lead experience, ideally with Salesforce administrators or Sales Operations analysts, including coaching others and prioritizing a shared workload.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Directly manage a Salesforce Administrator and a Sales Operations Specialist: set goals and coach through regular reviews.
• Oversee the configuration, maintenance, and continuous improvement of Salesforce, Gong, DealHub, and ZoomInfo, including complex builds and integrations.
• Define and maintain opportunity stages, exit criteria, and required fields for forecast-ready data.
• Run weekly forecasting cadence in Gong and Salesforce and reconcile bookings with FP&A.
• Design and balance territories and account assignments; translate targets into quotas and commission plans.
• Own quoting and approval workflows in DealHub with discount approvals and terms.
• Build dashboards for pipeline health, win/loss, pricing trends, and sales performance.
• Prepare materials for pipeline reviews and enable onboarding of new reps with new tools.

Skills

Sales forecasting

Capacity planning

Territory planning

Salesforce admin

Gong

ZoomInfo

DealHub CPQ

Excel/Sheets

SQL

BI tools

Communication

People management

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Gong

ZoomInfo

DealHub

HubSpot

Chili Piper

Job description

Cofense is seeking a Manager of Sales Operations to lead a small, high‑performing team and own the systems that power the sales engine. You will manage Salesforce, Gong, DealHub, and ZoomInfo, drive forecasting, capacity planning, and territory design, and partner with Finance on quotas and commissions.

This role requires hands‑on leadership and strong analytics to translate data into actionable recommendations.