Sales Ops Leader — CRM Mastery & Inside Sales Coach

Ericson Manufacturing Co; Kentucky; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

401(k) Matching

Health Savings Account

Company Paid Life Insurance

Voluntary Life Insurance

Disability (short-term & long-term)

Paid vacation and holidays

Job summary

Ericson Manufacturing Company is seeking a Sales Operations Manager to lead Inside Sales and Customer Service, drive CRM effectiveness, and deliver analytics and forecasting support. You will manage lead management, quoting discipline, and revenue growth initiatives while serving as the HubSpot CRM administrator.

The role requires strong leadership, hands-on CRM management, data quality, and cross-functional collaboration with Sales, Marketing, Operations, and Finance to improve responsiveness

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum five years in Inside Sales, Customer Service, or Sales Operations leadership.
• Minimum three years of staff management or team leadership.
• Advanced proficiency with HubSpot CRM and CRM workflows.
• Strong Excel skills for reporting and analysis.
• Experience with ERP systems in B2B or manufacturing environments.

Responsibilities

• Lead, coach, and develop Inside Sales and Customer Service teams.
• Set department goals, KPIs, workflows, and service levels.
• Oversee daily sales administration, quotes, and reporting rhythms.
• Monitor pipeline activity, lead progression, and opportunity tracking.
• Prepare sales forecasts, dashboards, and scorecards for leadership.
• Serve as HubSpot CRM administrator and SME.
• Train staff on HubSpot usage and CRM best practices.
• Collaborate cross-functionally to improve communication and process effectiveness.

Skills

Leadership

Team leadership

Data analysis

Forecasting

Cross-functional collaboration

Customer service

Inside sales

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or related field

Tools

HubSpot CRM

Power BI

Excel

ERP systems

Job description

Ericson Manufacturing Company is seeking a Sales Operations Manager to lead Inside Sales and Customer Service, drive CRM effectiveness, and deliver analytics and forecasting support. You will manage lead management, quoting discipline, and revenue growth initiatives while serving as the HubSpot CRM administrator.

The role requires strong leadership, hands-on CRM management, data quality, and cross-functional collaboration with Sales, Marketing, Operations, and Finance to improve responsiveness