Inside Sales Manager & CRM Lead (HubSpot)

Ericson Manufacturing; Willoughby (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid vacation & holidays

Short-term & Long-term Disability

Life Insurance

Health Savings Account

Job summary

Ericson Manufacturing seeks an experienced Inside Sales Manager to lead Inside Sales and Customer Service, driving CRM excellence, analytics, lead management, and quoting discipline. You will oversee HubSpot administration, data quality, and cross-functional collaboration across Sales, Marketing, Operations, and Finance.

The role emphasizes process improvement, accurate forecasting, and strong leadership to support revenue growth and customer responsiveness.

Qualifications

• Proven leadership of Inside Sales/Customer Service teams.
• Strong CRM governance including data quality and process discipline.
• Experience with sales analytics, forecasting, and dashboarding.

Responsibilities

• Lead Inside Sales and Customer Service teams; coach and develop staff.
• Set department goals, KPIs, workflows, and service levels.
• Oversee daily sales administration, quotes, and reporting rhythms.

Skills

Leadership

CRM management

Data analytics

Forecasting

Team coaching

Education

Bachelor's degree in Business Administration/Marketing/Sales or related field

Tools

HubSpot CRM

Excel

Power BI

ERP systems

Job description

Ericson Manufacturing seeks an experienced Inside Sales Manager to lead Inside Sales and Customer Service, driving CRM excellence, analytics, lead management, and quoting discipline. You will oversee HubSpot administration, data quality, and cross-functional collaboration across Sales, Marketing, Operations, and Finance.

The role emphasizes process improvement, accurate forecasting, and strong leadership to support revenue growth and customer responsiveness.