Sales Operations Leader — CRM & Inside Sales Excellence

Mini-Circuits; Melville (NY); On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401(k)

Job summary

Mini-Circuits is seeking a Director of Sales Operations in New York to lead Inside Sales, Customer Service, and Sales Funnel Management. You will own CRM governance, drive data integrity for forecasting, and implement scalable processes across a 70+ person team. Strong leadership and analytics are essential for success.

You will collaborate with multiple departments to improve service metrics and customer engagement while guiding strategic planning and budgeting for the sales organization.

Qualifications

• Bachelor’s degree in business field; technical background a plus.
• 5–10 years’ experience in a sales operations related position.
• 5 years’ leadership or mentorship experience (extracurricular roles accepted).
• Strategic thinking and long-term planning capabilities.
• Proficiency in sales forecasting and budgeting.
• Deep knowledge of sales processes, CRM systems (Salesforce) and sales operations.
• Experience with RF Semiconductor industry preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to travel ~20% for customer visits and seminars.

Responsibilities

• Direct and oversee all aspects of customer service policies and initiatives.
• Implement systems to capture and report service metrics and trends.
• Align customer service activities to organizational objectives.
• Oversee the opportunity funnel and management; collaborate with outside sales.
• Develop CRM policies to streamline effectiveness and collaboration with the sales force.
• Manage forecasted demand and order activity; lead team to ensure on-time delivery.
• Review opportunities and customer reports for action; ensure customer satisfaction.
• Partner with regional reps to support existing customers and develop new accounts.
• Annual review and update of department procedures to current practice.

Skills

Leadership

Analytical skills

Customer focused

Urgency & speed

Team player

Organized & detail-oriented

Communication skills

Presentations

Cultural fit

Education

Bachelor’s degree in business-related field

Tools

Salesforce

SAP ERP

MS Office

Job description

Mini-Circuits is seeking a Director of Sales Operations in New York to lead Inside Sales, Customer Service, and Sales Funnel Management. You will own CRM governance, drive data integrity for forecasting, and implement scalable processes across a 70+ person team. Strong leadership and analytics are essential for success.

You will collaborate with multiple departments to improve service metrics and customer engagement while guiding strategic planning and budgeting for the sales organization.