Inside Sales Manager: CRM & Revenue Growth Lead

Ericson-Manufacturing; Willoughby (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k)

401(k) Matching

Health Savings Account

Company Paid Life Insurance

Voluntary Life Insurance

Company Paid Short-term & Long-term

Job summary

Ericson Manufacturing Company is seeking an experienced Inside Sales Manager to lead Inside Sales and Customer Service teams, drive CRM effectiveness, and optimize revenue growth. You will oversee lead management, forecasting, dashboards, and HubSpot administration to ensure accurate data and consistent processes.

The role emphasizes process improvement, cross-functional collaboration, and reliable reporting to support leadership decisions and sales performance in a manufacturing environment.

Qualifications

• Bachelor’s degree or equivalent experience; five years in Inside Sales, Customer Service, Sales Operations, or related leadership.
• Strong leadership and team development abilities.

Responsibilities

• Lead, coach, develop, and hold accountable Inside Sales and Customer Service teams.
• Establish department goals, KPI expectations, workflow standards, and service-level expectations.
• Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
• Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
• Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
• Serve as HubSpot CRM administrator and SME.
• Maintain accurate CRM records, dashboards, and automation.
• Train employees on HubSpot usage and CRM processes.
• Oversee customer service activities including inquiries, order status, escalation, and resolution.

Skills

Leadership

HubSpot CRM

CRM management

Data quality

Business analytics

Excel

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Marketing, Sales or related field

Tools

HubSpot CRM

Power BI

ERP systems

Job description

Ericson Manufacturing Company is seeking an experienced Inside Sales Manager to lead Inside Sales and Customer Service teams, drive CRM effectiveness, and optimize revenue growth. You will oversee lead management, forecasting, dashboards, and HubSpot administration to ensure accurate data and consistent processes.

The role emphasizes process improvement, cross-functional collaboration, and reliable reporting to support leadership decisions and sales performance in a manufacturing environment.