Senior Sales Operations Leader: Growth & CRM

House-Hasson Hardware Company; Knoxville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

House-Hasson Hardware Company seeks a Senior Sales Operations Manager to translate strategy into scalable processes and data-driven decisions. You will partner with Sales Leadership, Marketing, Operations, Purchasing, and Customer Service to boost customer experience and sales productivity.

In this role, you will build dashboards, improve CRM usage, and lead cross-functional initiatives from planning to execution, while supporting growth into new markets and a new industrial division.

Qualifications

• Strong analytical, problem-solving, and financial modeling capabilities.
• Advanced Microsoft Excel skills (pivot tables, lookups, complex formulas, forecasting/modeling) with the ability to organize, analyze, and present information.
• Strong understanding of CRM systems and sales technologies, with a track record of improving CRM adoption and data quality.
• Naturally takes ownership and drives projects through to completion.
• Ability to influence without direct authority and build cross-functional relationships across departments.

Responsibilities

• Own the big picture by developing scalable sales processes to support growth.
• Identify end-to-end sales cycle inefficiencies, diagnose root causes, redesign processes, and measure results.
• Build dashboards and reports measuring KPIs such as revenue, forecast accuracy, and pipeline health.
• Drive CRM adoption, data quality, and reporting discipline across the sales team.
• Lead promotions, dealer programs, and other sales initiatives from planning through execution.

Skills

Advanced Excel

CRM systems expertise

Analytical & financial modelling

Cross-functional collaboration

Project management

Education

Bachelor's degree in Business/Related field

MBA or advanced business education a plus

Tools

Power BI

Job description

House-Hasson Hardware Company seeks a Senior Sales Operations Manager to translate strategy into scalable processes and data-driven decisions. You will partner with Sales Leadership, Marketing, Operations, Purchasing, and Customer Service to boost customer experience and sales productivity.

In this role, you will build dashboards, improve CRM usage, and lead cross-functional initiatives from planning to execution, while supporting growth into new markets and a new industrial division.