Sales Ops & Billing Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Totowa (NJ); On-site; USD 37,000 - 52,000; Full time

Job summary

Johnson Controls is seeking a Sales Administrator - Security to support the sales team with day-to-day coordination, customer follow-up, and internal process work from quote through resolution.

The role emphasizes keeping information accurate, resolving billing and booking issues quickly, and ensuring a smooth customer experience across internal teams, with an hourly pay range and comprehensive benefits.

Qualifications

• Previous experience in sales administration, sales support, customer support, or a similar operational coordination role.
• Experience supporting accounts receivable, invoice follow-up, billing questions, or contract-related customer issues.
• Familiarity with Salesforce or similar CRM platforms.
• Experience with Compass, PRI-related estimate support, or comparable booking and quoting workflows.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills, including professional phone and email communication.
• Ability to prioritize multiple requests, manage deadlines, and work effectively in a fast-paced environment.
• Comfort working cross-functionally with sales, finance, operations, legal, and customer support teams.
• Nice to Have Experience supporting security, fire, life safety, or related service and installation businesses.
• Knowledge of cooperative purchasing contracts such as NASPO and Sourcewell.
• Experience with Salesforce case creation for legal review or other internal support workflows.
• Exposure to backlog meetings, installation coordination, or sales operations reporting.
• Experience working with multiple customer stakeholder groups and internal escalation paths.

Responsibilities

• Review past-due accounts weekly with the Sales Manager and/or Northeast team and help drive timely follow-up.
• Contact customers by phone, Teams, or email as needed to support resolution of past-due invoices and related account issues.
• Partner with sales representatives when customer accounts are past due or placed on credit hold.
• Support customers with billing and contract-related issues and help move issues toward resolution.
• Provide booking assistance to sales representatives and help move opportunities through internal processes efficiently.
• Monitor Compass daily for estimates in PRI and support representatives with Compass/PRI-related needs.
• Work with the Booking Team/COM and other internal partners to resolve PRI estimate issues that may delay booking.
• Assist the sales team with internal workflows, including 408, 2172, HUB, legal cases, and other applicable processes.
• Support cooperative purchasing contracts, including NASPO and Sourcewell.
• Attend backlog meetings with sales managers and installation managers and/or coordinators.
• Support data correction requests involving SLAs, hourly rates, affiliation codes, and similar account details.
• Act as a liaison between sellers and the CAST/CARE team to help ensure customer issues are addressed and resolved.
• Create Salesforce cases for legal review when required.
• Maintain clear, timely communication with sales representatives, customers, leadership, and internal support teams regarding status, next steps, and resolution.

Skills

Sales administration

Accounts receivable

CRM (Salesforce)

Billing coordination

Communication

Cross-functional teamwork

Tools

Salesforce

Compass

PRI

Microsoft Teams

Job description

Johnson Controls is seeking a Sales Administrator - Security to support the sales team with day-to-day coordination, customer follow-up, and internal process work from quote through resolution.

The role emphasizes keeping information accurate, resolving billing and booking issues quickly, and ensuring a smooth customer experience across internal teams, with an hourly pay range and comprehensive benefits.