Sales Support Specialist

Johnson Controls; New York (NY); On-site; USD 82,656,000 - 114,340,800; Full time

Job summary

Johnson Controls is seeking a Sales Support Administrator in New York to manage order processing and ensure bookings are completed within 30 days. You will serve as the primary contact for sales to resolve gaps in materials, data, and payment details, ensuring accuracy and timely execution.

Reporting to local sales managers, you will coordinate with the sales team, create/align customer master data in ERP, obtain required certificates, review POs for accuracy, and support government compliance

Qualifications

• 5-10 years related order processing, office management, AR, AP and/or credit.
• Paralegal experience preferred.
• Proficiency in Windows and MS Office.
• Strong interpersonal and decision-making skills.
• Experience using Salesforce.

Responsibilities

• Process orders from customers and ensure 30-day booking.
• Resolve gaps in booking materials, order information, and customer data.
• Coordinate with sales and domain leaders; manage proofs and signatures.
• Support government compliance and OTC processes.
• Provide weekly updates on booking progress and monthly metrics.

Skills

Order processing

Office management

Accounts receivable

Accounts payable

Credit management

Paralegal experience

Communication

Tools

Sales Force

MS Office

Windows OS

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What You Will Do

The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.

The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.

The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.

How You Will Do It

• Booking Motions – Processing Orders from Customers to JCI through our branch sellers
• Pre- upload review
• Review Booking Checklist for each job
• Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission
• Ensure Original proposal and contract/PO
• Review PO for accuracy and content
• Pursue Customer signatures
• Create/Align Accurate Customer Master
• New Customer creation in ERP
• Obtain Certificates
• Insurance Certificate
• Tax Exempt Certificate
• Validating credit level
• Initiate Legal Review
• Ensure the DOA process for booking is followed and all approvals are obtained
• Work through the Government compliance process and approval
• Process Change Orders
• NON-Booking motions
• Coach sellers for process improvement
• Weekly call on booking progress
• Monthly Metrics review Supervisors and Sales Leaders
• First Pass Yield of orders through the process
• Deals left after close
• Aged POs
• Letter of Intent booking resolution
• Bid and Performance Bond Requests
• Pre-Qualification for pre bids
• Support Dispute Management as needed
• OTC Management
• Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel. Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.

What We Look For

• 5-10 years related order processing, office management, AR, AP and/or credit.
• Paralegal experience
• Proficiency in a Windows operating environment, including e‑mail and Microsoft Office software.
• Strong interpersonal skills and decision‑making ability.
• Effective and professional communication and organization skills.
• Experience using Sales Force.

HIRING HOURLY RANGE: $28.80-39.90 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us