Sales & Ops Administrator — Hybrid, Gaming Focus

Sega Of America; Irvine (CA); Hybrid; USD 71,000 - 83,000; Full time

Job summary

Sega Of America is seeking a Hybrid-eligible Administrator/Senior Administrator to support the Sales & Ops department. You’ll handle order processing, reorders, and credit/debit memo management while mentoring junior team members.

The role includes generating sales reports, communicating with account representatives, and coordinating with warehouse and distribution partners to ensure timely shipments and accurate inventory levels.

Qualifications

• 2–4 years in a similar sales administration role.
• In-office attendance is essential for supervision, collaboration, and teamwork.
• Experience handling orders, credits/debits, and distribution coordination.

Responsibilities

• Manage daily processing of all sales orders submitted via email or EDI.
• Provide communications to accounts with order confirmations, status, shipment tracking, and inventory updates.
• Reconcile credits/debits and assist with chargebacks as needed.
• Maintain and update database for products, customer accounts, sales commissions, and shipping methods.
• Place manufacturing reorders for products with vendors and coordinate with warehouse teams.
• Serve as primary contact for Distribution Partners for PO placement, scheduling, and inventory receipt.
• Lead discussions with warehouse and assembly teams on build and manufacturing of special editions.
• Maintain inventory levels in Great Plains to ensure physical vs. recorded inventory alignment.
• Coordinate distribution of product samples to ESRB, Nintendo, Sony, Microsoft and others.
• Prepare weekly/monthly/ad hoc reports related to sales orders, claims, manufacturing, distribution.
• Mentor junior staff and handle tasks collaboratively.

Skills

Order processing

Sales reports

Customer service

Mentoring teammates

Tools

Great Plains

Job description

Sega Of America is seeking a Hybrid-eligible Administrator/Senior Administrator to support the Sales & Ops department. You’ll handle order processing, reorders, and credit/debit memo management while mentoring junior team members.

The role includes generating sales reports, communicating with account representatives, and coordinating with warehouse and distribution partners to ensure timely shipments and accurate inventory levels.