Senior / Administrator, Sales & Ops

Sega Of America; Irvine (CA); Hybrid; USD 71,000 - 83,000; Full time

Job summary

Sega Of America is seeking a Hybrid-eligible Administrator/Senior Administrator to support the Sales & Ops department. You’ll handle order processing, reorders, and credit/debit memo management while mentoring junior team members.

The role includes generating sales reports, communicating with account representatives, and coordinating with warehouse and distribution partners to ensure timely shipments and accurate inventory levels.

Qualifications

• 2–4 years in a similar sales administration role.
• In-office attendance is essential for supervision, collaboration, and teamwork.
• Experience handling orders, credits/debits, and distribution coordination.

Responsibilities

• Manage daily processing of all sales orders submitted via email or EDI.
• Provide communications to accounts with order confirmations, status, shipment tracking, and inventory updates.
• Reconcile credits/debits and assist with chargebacks as needed.
• Maintain and update database for products, customer accounts, sales commissions, and shipping methods.
• Place manufacturing reorders for products with vendors and coordinate with warehouse teams.
• Serve as primary contact for Distribution Partners for PO placement, scheduling, and inventory receipt.
• Lead discussions with warehouse and assembly teams on build and manufacturing of special editions.
• Maintain inventory levels in Great Plains to ensure physical vs. recorded inventory alignment.
• Coordinate distribution of product samples to ESRB, Nintendo, Sony, Microsoft and others.
• Prepare weekly/monthly/ad hoc reports related to sales orders, claims, manufacturing, distribution.
• Mentor junior staff and handle tasks collaboratively.

Skills

Order processing

Sales reports

Customer service

Mentoring teammates

Tools

Great Plains

Job description

Job DetailsJob Location: Progress - Irvine, CA 92618Position Type: Full TimeSalary Range: $34.00 - $40.00 HourlyHybrid Work Model

#LI-hybrid

Job Summary

We may hire at the Administrator or Senior Administrator level depending on experience. The Senior Administrator, Sales & Ops is responsible for providing support to the department manager and mentoring junior team members in areas involving both sales administration and sales operations. Tasks include order processing, placing manufacturing reorders, credit and debit memo management, generating sales reports, and communicating with account representatives to handle various customer service’s needs.

Duties and Responsibilities

• Manage the daily processing of all sales orders submitted through e-mail or transmitted via EDI.
• Provide essential communication to accounts and account representatives detailing order confirming and status, shipment tracking, and inventory availability.
• Reconcile, coordinate and track credit/debit claims and assist with chargeback disputes as needed.
• Maintain and update database for new products, customers accounts, sales commissions, and shipping methods.
• Support Team Manager by placing manufacturing reorders for both dry goods and finished goods with 1st party and various print and pack-out vendors.
• Serve as primary point of contact for Distribution Partners for all communications including PO placement, scheduling, and inventory receipt.
• Lead discussion with warehouse and assembly team pertaining the build and manufacturing of finished goods included complex Premium Edition or Launch Edition products.
• Maintain accurate inventory levels within Great Plains software to ensure physical inventory matches expected available inventory.
• Contribute to metadata submissions for digital product pre-order and release deployment.
• Coordinate the distribution of product samples to various parties including ESRB, Nintendo, Sony, Microsoft, as well as account representatives and select account buyers.
• Assist with the reconciliation of all new release orders and schedule shipments in relation to specific street date requirements.
• Prepare weekly, monthly and other ad hoc reports related to sales orders, claims, manufacturing, distribution, etc.
• Mentor junior team members and work together to handle all assigned tasks
• Other responsibilities are performed as assigned or needed.

Qualifications

• 2-4 years of similar work environment or experience
• Working in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons:
  • For effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status.
  • To foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams.
  • To enhance the sharing of information necessary to effective job performance and product creation.
  • To enhance understanding of our stakeholders’ work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes.

Bonus Skills

• A passion for video games and a team player mentality.