Senior / Administrator, Sales & Ops

Sega; Irvine (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Sega in Irvine, CA is seeking a Senior Administrator or Administrator level for Sales & Ops to support the department manager and mentor junior staff. The role covers order processing, vendor coordination, and reporting, with a hybrid work model combining in-office collaboration and remote work.

Responsibilities include processing orders, tracking shipments, managing credits/debits, maintaining data integrity in Great Plains, and producing regular sales and operations reports.

Qualifications

• 2-4 years of similar work environment or experience.
• In-office attendance is an essential function of this position.
• Experience with sales administration processes and cross-functional collaboration.

Responsibilities

• Process daily sales orders submitted via e-mail or EDI.
• Provide order status updates including shipment tracking and inventory availability.
• Reconcile credit/debit claims and assist with chargeback disputes as needed.
• Maintain and update product and customer data in Great Plains and related systems.
• Support the Team Manager by placing manufacturing reorders for goods with vendors.
• Coordinate with Distribution Partners for PO placement, scheduling and inventory receipts.
• Lead discussions with warehouse/assembly on build and manufacturing of finished goods.
• Prepare weekly and monthly sales/ops reports.

Skills

Sales order processing

Inventory management

Reporting & analytics

Mentoring teammates

Customer service

Tools

Great Plains

EDI

Job description

Hybrid Work Model

#LI-hybrid

Job Summary:

We may hire at the Administrator or Senior Administrator level depending on experience.

The Senior Administrator, Sales & Ops is responsible for providing support to the department manager and mentoring junior team members in areas involving both sales administration and sales operations. Tasks include order processing, placing manufacturing reorders, credit and debit memo management, generating sales reports, and communicating with account representatives to handle various customer service’s needs.

Duties and Responsibilities:

• Manage the daily processing of all sales orders submitted through e-mail or transmitted via EDI.
• Provide essential communication to accounts and account representatives detailing order confirming and status, shipment tracking, and inventory availability.
• Reconcile, coordinate and track credit/debit claims and assist with chargeback disputes as needed.
• Maintain and update database for new products, customers accounts, sales commissions, and shipping methods.
• Support Team Manager by placing manufacturing reorders for both dry goods and finished goods with 1st party and various print and pack-out vendors.
• Serve as primary point of contact for Distribution Partners for all communications including PO placement, scheduling, and inventory receipt.
• Lead discussion with warehouse and assembly team pertaining the build and manufacturing of finished goods included complex Premium Edition or Launch Edition products.
• Maintain accurate inventory levels within Great Plains software to ensure physical inventory matches expected available inventory.
• Contribute to metadata submissions for digital product pre-order and release deployment.
• Coordinate the distribution of product samples to various parties including ESRB, Nintendo, Sony, Microsoft, as well as account representatives and select account buyers.
• Assist with the reconciliation of all new release orders and schedule shipments in relation to specific street date requirements.
• Prepare weekly, monthly and other ad hoc reports related to sales orders, claims, manufacturing, distribution, etc.
• Mentor junior team members and work together to handle all assigned tasks
• Other responsibilities are performed as assigned or needed.

Qualifications

Qualifications and Skills:

• 2-4 years of similar work environment or experience
• Working in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons:
  • For effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status.
  • To foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams.
  • To enhance the sharing of information necessary to effective job performance and product creation.
  • To enhance understanding of our stakeholders’ work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes.

Bonus Skills:

• A passion for video games and a team player mentality.