Sales Ops Administrator - CRM & Orders (Remote)

Tasso; Seattle (WA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid holidays

401K

Paid parental leave

Flexible work policy

Job summary

Tasso, a Seattle-based company, seeks a Sales Operations Administrator to handle order processing and CRM support for the Sales team. The role reports to the Director of Sales Operations and requires at least three years of B2B sales support experience.

You will work with cross-functional teams to ensure accurate orders, maintain CRM data, and respond to customer inquiries. Competitive benefits and a supportive work environment are offered.

Qualifications

• Bachelor’s degree required or 3+ year(s) of Customer Service/B2B Sales.
• Excellent organizational and communication skills and the ability to multitask and prioritize tasks effectively.
• Strong CRM knowledge, such as Salesforce, is a must.
• Excellent customer service skills.
• Proficiency with Microsoft Office.
• Excellent listening and problem-solving skills.

Responsibilities

• Process customer and internal order requests with precision, maintaining accuracy across all relevant systems (CRM, ERP, 3PL).
• Partner with cross-functional departments to ensure orders are prioritized and shipped correctly.
• Ensure all documents are completed accurately and on time and maintain sales records.
• Maintain CRM database with updated customer information and approvals as required.
• Respond to customer queries promptly and accurately via phone or email.
• Interact with accounts to obtain missing information, answer queries, and troubleshoot order issues.
• Manage and coordinate sales samples for customers and trade shows.
• Analyze and resolve non-routine business issues using independent judgement.
• Work with system users and business teams to improve CRM processes, ensuring data validity.
• Demonstrate behavior consistent with Company’s Code of Ethics and Conduct.
• Perform other duties as assigned.

Skills

CRM knowledge

Order processing

Customer service

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Job description

Tasso, a Seattle-based company, seeks a Sales Operations Administrator to handle order processing and CRM support for the Sales team. The role reports to the Director of Sales Operations and requires at least three years of B2B sales support experience.

You will work with cross-functional teams to ensure accurate orders, maintain CRM data, and respond to customer inquiries. Competitive benefits and a supportive work environment are offered.