Sales Operations & CRM Specialist — Remote-Friendly

Tasso; United States; Remote; USD 55,000 - 68,000; Full time

Benefits offered by this job

Stock Options

Medical Insurance

Dental & Vision Coverage

Paid Holidays

401K + Employer Match

Parental Leave

Flexible Work from Anywhere Policy

Job summary

Tasso, a Seattle-based startup, is seeking a Sales Operations Administrator to be the primary point of contact for sales support, handling order management and CRM tasks. You will maintain CRM data, process orders accurately, and assist cross-functional teams to ensure timely shipments.

You will respond to inquiries, coordinate samples for customers and trade shows, and help optimize CRM processes while upholding ethics and standards.

Qualifications

• Bachelor’s degree or 3+ year(s) of Customer Service/B2B Sales.
• Excellent organizational and communication skills and the ability to multitask and prioritize tasks effectively.
• Strong CRM knowledge, such as Salesforce or other CRM systems, is a must.
• Excellent customer service skills
• Proficiency with Microsoft Office
• Excellent listening and problem-solving skills

Responsibilities

• Process customer and internal order requests with precision, maintaining accuracy across all relevant systems (CRM, ERP, 3PL) while adhering to established processes and best practices.
• Partner with cross-functional departments as needed to ensure customer orders are prioritized and shipped correctly.
• Ensure all documents are completed accurately and on time and maintain sales records.
• Maintain CRM database with updated customer information and customer approvals as required.
• Respond to customer queries promptly and accurately via phone or email.
• Interact with accounts to obtain missing information, answer queries, and troubleshoot customer order issues.
• Manage and coordinate sales samples for customers and trade shows.
• Analyze and resolve non-routine business issues using independent judgment.
• Work with system users and business teams to improve CRM processes ensuring compliance, consistency, and validity of data and reporting.
• Demonstrate behavior consistent with Company’s Code of Ethics and Conduct.
• Perform other duties as assigned based on the needs of the company.

Skills

CRM systems

Salesforce

Organizational skills

Communication

Microsoft Office

Customer service

Education

Bachelor's degree

3+ years of Customer Service/B2B Sales

Tools

Salesforce

Job description

Tasso, a Seattle-based startup, is seeking a Sales Operations Administrator to be the primary point of contact for sales support, handling order management and CRM tasks. You will maintain CRM data, process orders accurately, and assist cross-functional teams to ensure timely shipments.

You will respond to inquiries, coordinate samples for customers and trade shows, and help optimize CRM processes while upholding ethics and standards.