Sales Ops Administrator - CRM & Order Management (Remote)

DealHub Ltd; Seattle (WA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health benefits: 95% Medical coverage

Dental & Vision 100% for employees

11 paid holidays

401K with employer match

Parental leave

Flexible work from anywhere policy

Job summary

Tasso, a Seattle-based startup, is seeking a Sales Operations Administrator to act as the primary contact for sales support, handling order management and CRM support across the Sales team. This role reports to the Director of Sales Operations and requires a minimum of three years in B2B sales support.

The ideal candidate will manage orders, maintain CRM data, and collaborate with multiple departments to ensure accurate and timely processing.

Qualifications

• Bachelor’s degree required or 3+ year(s) of Customer Service/B2B Sales.
• Excellent organizational and communication skills and the ability to multitask and prioritize tasks effectively.
• Strong CRM knowledge, such as Salesforce or other CRM systems, is a must.
• Excellent customer service skills.
• Proficiency with Microsoft Office.
• Excellent listening and problem-solving skills.

Responsibilities

• Process customer and internal order requests with precision, maintaining accuracy across all relevant systems (CRM, ERP, 3PL).
• Partner with cross-functional departments as needed to ensure orders are prioritized and shipped correctly.
• Ensure all documents are completed accurately and on time and maintain sales records.
• Maintain CRM database with updated customer information and customer approvals as required.
• Respond to customer queries promptly and accurately via phone or email.
• Interact with accounts to obtain missing information, answer queries, and troubleshoot order issues.
• Manage and coordinate sales samples for customers and trade shows.
• Analyze and resolve non-routine business issues using independent judgment.
• Work with system users and business teams to improve CRM processes ensuring compliance, consistency, and validity of data and reporting.
• Demonstrate behavior consistent with Company’s Code of Ethics and Conduct.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Listening skills

Problem-solving

Customer service / B2B sales

Education

Bachelor’s degree or 3+ years in Customer Service/B2B Sales

Tools

Salesforce

Microsoft Office

Job description

Tasso, a Seattle-based startup, is seeking a Sales Operations Administrator to act as the primary contact for sales support, handling order management and CRM support across the Sales team. This role reports to the Director of Sales Operations and requires a minimum of three years in B2B sales support.

The ideal candidate will manage orders, maintain CRM data, and collaborate with multiple departments to ensure accurate and timely processing.