Sales Operations Administrator

Tasso, Inc.; Seattle (WA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays

401K Match

Parental Leave

Flexible Work Policy

Job summary

Tasso, Inc. in Seattle is seeking a Sales Operations Administrator to serve as the primary contact for sales support, handling order management and CRM support with the Sales team.

The role reports to the Director of Sales Operations and requires at least three years in B2B sales support, with strong CRM skills (Salesforce) and solid Microsoft Office proficiency. The environment offers a collaborative culture and competitive compensation.

Qualifications

• Bachelor's degree or 3+ years of B2B sales support experience.
• Excellent organizational and communication skills.
• Strong CRM knowledge, such as Salesforce or other systems.
• Excellent customer service skills.
• Proficiency with Microsoft Office.
• Excellent listening and problem-solving skills.

Responsibilities

• Process customer and internal order requests with precision, maintaining accuracy across CRM, ERP, and 3PL.
• Partner with cross-functional departments to prioritize and ship orders correctly.
• Maintain CRM data and customer approvals; respond to inquiries via phone or email.
• Coordinate sales samples for customers and trade shows.
• Analyze non-routine issues with independent judgement.
• Improve CRM processes for data validity and reporting.
• Uphold the Company’s Code of Ethics and Conduct.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Problem-solving skills

CRM knowledge

Education

Bachelor's degree

3+ years of Customer Service/B2B Sales experience

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Who We Are

Tasso is a fast-growing Seattle-based startup focused on delivering at-home diagnostic testing to those who need it most. We are growing our footprint with leading health systems, clinical research organizations, academic medical centers, and more who are looking to deliver clinical-grade, convenient diagnostic tests to their patients. Tasso was originally founded to find a better way to collect blood instead of a painful fingerstick or time-consuming venous draw. Since then, our products have been used in pharmaceutical clinical trials, by Olympians as part of a new virtual anti-doping program, and broadly by hospital systems across the US.

We are seeking a Sales Operations Administrator to serve as the primary point of contact for sales support, providing order management and CRM support to the Sales team. This role reports to the Director of Sales Operations. Qualified candidates will have a minimum of three years of B2B sales support experience.

What You Will Do

• Process customer and internal order requests with precision,maintainingaccuracy across all relevant systems (CRM, ERP, 3PL) while adhering toestablishedprocesses and best practices.
• Partners with cross-functional departments as needed to ensure customer orders are prioritized and shipped correctly.
• Ensure all documents are completed accurately and on time and maintain sales records.
• MaintainCRMdatabase with updated customer information andcustomerapprovals asrequired.
• Respond to customer queries promptly and accurately via phone or email.
• Interact with accounts to obtain missing information, answer queries, and troubleshoot customer order issues.
• Manage and coordinate sales samples for customers and trade shows.
• Analyze and resolve non-routine business issues using independent judgement.
• Work with system users and business teams to improve CRMprocessesensuring compliance, consistency, and validity of data and reporting.
• Demonstrate behavior consistent withCompany’sCode of Ethics and Conduct.
• Perform other duties as assigned based on the needs of the company.

Who You Are

• Bachelor’s degreerequiredor 3+ year(s) of Customer Service/B2B Sales.
• Excellent organizational and communication skills and the ability to multitask and prioritize tasks effectively.
• Strong CRM knowledge, such as Salesforceor other CRM systems, isa must.
• Excellent customer service skills
• Proficiencywith Microsoft Office
• Excellent listening and problem-solvingskills skills

What We Offer

$55,000/yr - $68,000/yr base salary

We offer competitive compensation, benefits and a fantastic work environment:

• 95% paid Medical,100%Dental & Vision for employees andagenerous subsidy for dependents
• 11 Paid Holidays and generousTime Offpolicies
• 401K + Employer Match
• Paid parental leave policy
• Flexible Work from Anywhere Policy (if applicable to the role)

We have a strong healthcare-driven mission, and your guidance and efforts will directly link to our success. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be for it.