Sales & Operations Trainee: Fast-Track to Leadership

DriveTime; Topeka (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Paid time off

Monthly bonuses

Training & development

Closed Sundays

Job summary

DriveTime is seeking a Customer Experience & Sales Support associate at our Topeka dealership. You will greet customers, explain features and financing basics, and assist during the purchasing process to ensure a positive customer journey.

You'll follow up on leads, schedule appointments, support test drives, and help with paperwork. Team collaboration with sales and operations is essential to maintain smooth operations and a high-energy work environment.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Job description

DriveTime is seeking a Customer Experience & Sales Support associate at our Topeka dealership. You will greet customers, explain features and financing basics, and assist during the purchasing process to ensure a positive customer journey.

You'll follow up on leads, schedule appointments, support test drives, and help with paperwork. Team collaboration with sales and operations is essential to maintain smooth operations and a high-energy work environment.