Sales & Operations Support Specialist

VirTra; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

VirTra is seeking a Sales Support Specialist to back the Sales Team by managing customer communications, processing orders, and maintaining sales data accuracy.

You will help with KPI reporting, PO/SO processing, and staying current on product launches to keep documentation aligned with offerings. The role emphasizes customer service, installation scheduling, and cross-functional collaboration within a dynamic team.

Qualifications

• Minimum of 2 years' experience in administrative support or inside/tele-sales.
• High school diploma or equivalent; bachelor's degree in business or related field preferred.
• Advanced proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred).
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy in data entry and documentation.
• Collaborative team player committed to delivering outstanding customer service.

Responsibilities

• Resolve customer issues related to orders, account status, and service concerns.
• Assist Regional and Territory Sales Managers (RSMs and TSMs) with KPI tracking and reporting.
• Liaise with TSMs & RSMs to verify Purchase Order (PO) accuracy and create corresponding Sales Orders (SO) on time.
• Stay updated on product and feature launches to ensure sales documentation reflects accurate offerings.
• Review pending orders and installation requirements; confirm customer requests and data accuracy.
• Take full ownership of sales orders from P.O. receipt to S.O. creation.
• Follow the installation checklist and contribute to process improvement initiatives.
• Ensure compliance with departmental ISO 9001 standards and company quality policy.
• Submit daily timecards accurately and on time.
• Ensure installation templates, required documentation, and field service rep (FSR) assignments are accurate in the installation calendar.
• Perform other duties as assigned.

Skills

Administrative support

Inside sales

CRM (Salesforce)

Microsoft Office

Data entry

Time management

Communication

Team player

Detail oriented

Education

High school diploma or equivalent

Bachelor's degree in business or related field (preferred)

Tools

Salesforce CRM

Microsoft Office Suite

Job description

VirTra is seeking a Sales Support Specialist to back the Sales Team by managing customer communications, processing orders, and maintaining sales data accuracy.

You will help with KPI reporting, PO/SO processing, and staying current on product launches to keep documentation aligned with offerings. The role emphasizes customer service, installation scheduling, and cross-functional collaboration within a dynamic team.