Sales Operations Specialist — Master Orders & Data Flow

Safran - Navigation & Timing; West Henrietta (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Annual bonus

Medical, dental, and vision coverage

HSA and FSA

401(k) with company matching

Gym membership reimbursement

Tuition reimbursement

Job summary

Safran Electronics & Defense in West Henrietta, NY seeks a Sales Operations Administrator to own order administration from PO intake to ERP entry and invoicing support. You will coordinate with Planning, Production, Finance, and Logistics to ensure accurate, compliant, and timely processing of orders.

The role requires 1–3 years in sales operations, experience with Salesforce and SAP, and a meticulous, collaborative approach to data and process improvements.

Qualifications

• Associate degree in business, supply chain, operations, or related field.
• 1–3 years in sales operations, order management, or related roles.
• Experience with ERP and CRM systems; Salesforce and SAP preferred.
• Exceptional attention to detail, organization, and communication.

Responsibilities

• Own accurate and timely order administration from PO intake through ERP entry and invoicing support.
• Coordinate order dates/changes with Planning and Operations; maintain traceable records.
• Provide clear, professional communication to customers and internal stakeholders about status and next steps.
• Maintain accurate customer/operational data in Salesforce, SAP, and approved tools.
• Coordinate onboarding, compliance, export, shipping, and documentation requirements.
• Support global/intercompany process alignment by documenting differences and standardizing workflows.
• Develop and maintain SOPs, templates, checklists, onboarding materials, and process maps.
• Contribute to metrics on turnaround time, accuracy, backlog, and data quality.
• Participate in training and cross-functional reviews to deepen product/process knowledge.

Skills

Attention to detail

Organization

Communication

Teamwork

Education

Associate degree in business or related field

Tools

Salesforce

SAP

Job description

Safran Electronics & Defense in West Henrietta, NY seeks a Sales Operations Administrator to own order administration from PO intake to ERP entry and invoicing support. You will coordinate with Planning, Production, Finance, and Logistics to ensure accurate, compliant, and timely processing of orders.

The role requires 1–3 years in sales operations, experience with Salesforce and SAP, and a meticulous, collaborative approach to data and process improvements.