Global Sales Operations Administrator — Order & Data Champion

Exceptional Dental; West Henrietta (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Hourly pay $23–$27

Annual bonus

Medical, dental, and vision

HSA and FSA

401(k) with company matching

Gym membership reimbursement

Tuition reimbursement

Inclusive culture

Job summary

Safran Electronics & Defense, Trusted 4D, Inc., is seeking a Sales Operations Administrator in West Henrietta, NY to own order administration, data, and customer communications within a global, technical organization. You will coordinate with Planning, Production, Finance, Logistics, and IT to ensure orders are accurate and moving forward, while maintaining systems like Salesforce and SAP.

The role emphasizes process improvement and cross-functional collaboration in a fast-paced manufacturing

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1-3 years experience in sales operations, order management, or similar roles.
• Experience with ERP and CRM systems; Salesforce and SAP preferred.

Responsibilities

• Own accurate and timely order administration from PO intake through ERP entry, invoicing support, shipment coordination, and post-shipment follow-up.
• Coordinate order dates and changes with Planning and Operations, communicate updates, and maintain records in systems.
• Provide clear, professional communication to customers and internal stakeholders regarding order status, documentation, shipment timing, invoice questions, and next steps.
• Maintain customer and operational data in Salesforce, SAP, and supporting tools.
• Coordinate onboarding, compliance, export, shipping, and documentation requirements with internal experts.
• Support global and intercompany process alignment by documenting differences and standardizing workflows.
• Develop and maintain SOPs, work instructions, templates, checklists, onboarding materials, and process maps for Sales Operations workflows.
• Contribute to metrics and reporting for turnaround time, accuracy, backlog, order exceptions, data quality, and adherence to processes.
• Participate in team training and cross-functional reviews to deepen product, process, and systems knowledge.

Skills

Sales operations

Order management

Data accuracy

Customer focus

Education

Associate degree in business or related field

Tools

Salesforce

SAP

Job description

Safran Electronics & Defense, Trusted 4D, Inc., is seeking a Sales Operations Administrator in West Henrietta, NY to own order administration, data, and customer communications within a global, technical organization. You will coordinate with Planning, Production, Finance, Logistics, and IT to ensure orders are accurate and moving forward, while maintaining systems like Salesforce and SAP.

The role emphasizes process improvement and cross-functional collaboration in a fast-paced manufacturing