Sales Operations Specialist

Creative Solutions Services, LLC; New York (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Sales Operations Specialist for a 12 Months Contract position located onsite in New York, NY. The role focuses on forecasting, reporting, escalation management, and collaboration with multiple teams and customers.

Key responsibilities include CPFR, managing distributor and pipeline data, and weekly reporting to sales leadership. The position offers competitive hourly pay and benefits as described in the ad.

Qualifications

• Experience in demand planning and forecasting processes.
• Strong stakeholder management and process improvement skills.
• Familiarity with sales operations in IT industry.

Responsibilities

• Support forecasting, reporting, and escalation management for T1/T2/T3 sales teams.
• Collaborate across multiple teams and with key customers.
• Manage aging reduction, CPFR activities, and weekly pipeline reporting.

Skills

Demand Planning

Stakeholder Management

Process Improvement

Job description

Immediate need for a talented Sales Operations Specialist. This is a 12 Months Contract opportunity with long-term potential and is located in New York NY (Onsite). Pay Range: $38 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The T1 Sales Operations Analyst is a critical contractor role that supports the T1 and Total Display Sales org with forecasting, reporting and escalation management.
• The Sales Analyst will be expected to collaborate across multipleteams and with key customers.
• Supports channel aging reduction
• Consolidates aging via distributor inventory reporting and knowledge from CPFR/pipeline
• Weekly reporting to PM, T2 and T3 sales teams
• Reporting:
• Shipment tracker (POS reporting, mapping to BOs), SCM prep data, Exec COF summary, pipeline reporting to reps, WoW changes, Executive T1 update consolidation by category
• CPFR
• Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates
• SFDC W/C - AP1
• Ensures all W/C are flagged in SFDC for AP1. Looks for opportunities IQP -Objective is to increase Ap1 and drive higher sell through
• Allocation Management
• Manages all constraints and prioritizes end user allocations. Sends a weekly priority list to SCM for orders that need to drop or receive allocation. Monitors product being held for BO's while we have backorders elsewhere and facilitates what can be allocated where based on incoming & timing. LCD and LED
• LED and LCD-S CPFR Calls
• Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates
• Provides trends and analysis
• Weekly reporting: Zsales, WOW pipeline changes
• Extended Warranty Returns
• Requests come from customer care/service team
• Works with client's 3rd party company for warranty for confirmation on warranty contracts
• Enters all extended warranty return pumis into system
• Overall customer service:
• Receives daily requests on PO status from customers and internal sales -all Tiers
• Receives and provides daily inventory updates to sales -all Tiers
• Receives and ensures Ap1/opp coverage from T3/T2
• Shipment tracking requests
• Serial number requests

Key Requirements and Technology Experience:

• Skills- Demand Planning, Stakeholder Management and Process Improvement

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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