Sales Operations & Retention Specialist

Hawaiian Cool Water; Pearl City (HI); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Hawaiian Cool Water in Hawaii (Pearl City) seeks an operational powerhouse blending administrative coordination with revenue generation. You will drive sales, retention, and customer engagement while building SOPs and maintaining KPI dashboards.

You will manage our Salesforce pipeline and coordinate marketing efforts across channels. The ideal candidate thrives in a fast-paced, hands-on environment, shifting from strategy to routine customer service with ease and a relentless focus on growth and

Formación

• Highly organized and proactive, able to create and optimize SOPs.
• Excellent phone skills and client negotiation experience.
• Willingness to shift from strategy to routine customer service as needed.
• Growth-oriented mindset with KPI and revenue support focus.

Responsabilidades

• Drive Sales & Retention: Take inbound calls, proactively call on existing accounts, plan retention strategies, generate proposals, and ensure clean handoffs for B2B and residential business.
• Build the Engine: Establish and maintain written SOPs, track sales KPIs for the company dashboard, and manage our Salesforce pipeline.
• Customer Engagement: Answer inbound calls and emails with a customer-first mindset, resolving inquiries or seamlessly routing them.
• Coordinate Marketing: Own the marketing calendar, coordinate online/mail campaigns, measure responses, and occasionally represent us at association events.

Conocimientos

Ruthlessly Organized

Natural on the Phone

Ego-Free

Growth-Oriented

Descripción del empleo

Hawaiian Cool Water in Hawaii (Pearl City) seeks an operational powerhouse blending administrative coordination with revenue generation. You will drive sales, retention, and customer engagement while building SOPs and maintaining KPI dashboards.

You will manage our Salesforce pipeline and coordinate marketing efforts across channels. The ideal candidate thrives in a fast-paced, hands-on environment, shifting from strategy to routine customer service with ease and a relentless focus on growth and