Sales Operations & Office Manager (CRM/Contracts)

Improveit Home Remodeling; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation package

Generous time-off including companyhol

Health, Dental, Life insurance options

401K Retirement Savings

AFLAC Supplemental Insurance

Modern, centrally located offices

State-of-the-art technology tools

Culture-driven monthly events

Job summary

Improveit Home Remodeling in Charlotte, NC is seeking a detail-oriented Sales Administrator to coordinate our sales process and manage the Charlotte office. You will review contracts, oversee post-sale tasks, and keep CRM data accurate while supporting sales leadership and ensuring a smooth customer experience from contract through construction readiness.

The role blends sales administration with office management, requiring excellent communication, organization, and problem-solving skills, plus

Qualifications

• High School Diploma or equivalent.
• 2+ years prior experience in sales or administration in home improvements, home services, or related industries.
• Tech-savvy.
• Sales mindset.
• Highly organized.
• Process-oriented.
• Strong written and verbal communication skills.
• Ability to work autonomously.
• Ability to problem solve and collaborate with others to reach resolutions.
• Attention to detail.
• Accurately type 40+ words per minute.
• Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com).

Responsibilities

• Review and process all new contracts.
• Manage administrative process for all sales from sold status to project measure completion.
• Manage and provide oversight over all sales holds and tasks requiring action and assist Sales Leadership, Mentors, and Sales Reps in resolving all post-sales issues that may cause delays.
• Create reporting on holds and collaborate with Regional Sales Leaders, Mentors, and Sales Reps to move jobs from sold to net.
• Resolve and own Sales Admin holds and collaborate with the Finance Administrator to resolve Finance holds.
• Manage appropriate reports and data to ensure company metrics are met.
• Maintain IHR KPI metrics for sales and sales administration.
• Update our CRM (i360) and other appropriate systems with post-sales issues, comments, and resolutions.
• Other duties, as assigned
• Act as a key IHR Brand Ambassador, always representing the company positively and professionally, both on the phone and in person
• Manage office entry and respond to all visitors in a timely fashion, according to target response times and security protocols
• Manage incoming and outgoing correspondence, including mail, emails, and miscellaneous inquiries in the Charlotte Office
• Oversee the day-to-day activities of the office as the main point of contact in the reception area
• Oversee visitors' experiences and ensure a personal, friendly experience for anyone coming into the Charlotte office
• Maintain an optimal office environment by keeping the appearance of common areas neat and organized and enforcing procedures
• Provide direct administrative support to Sales Leadership, including scheduling meetings, booking travel, updating documents, creating reports, and CRM updates
• Oversee and maintain select office equipment, collaborating with IT as necessary
• Identify and collaborate with the Corporate Office Manager to fulfill supply needs and coordinate vendors
• Serve as the branch representative on the Culture Committee, coordinating events
• Other duties, as assigned

Skills

Detail-oriented

Highly organized

Strong written and verbal comms.

Autonomous work

Problem solving

Sales mindset

Tech-savvy

CRM experience (Salesforce)

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Salesforce.com

Microsoft Office

Job description

Improveit Home Remodeling in Charlotte, NC is seeking a detail-oriented Sales Administrator to coordinate our sales process and manage the Charlotte office. You will review contracts, oversee post-sale tasks, and keep CRM data accurate while supporting sales leadership and ensuring a smooth customer experience from contract through construction readiness.

The role blends sales administration with office management, requiring excellent communication, organization, and problem-solving skills, plus