Sales Operations Manager | CRM & Data Insights | Remote

Fieldwire

United States

Remote

USD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Remote-friendly

Job summary

Fieldwire seeks a proficient Sales Operations Manager to join our CRM team. The role focuses on managing Salesforce Sales Cloud, Groove, and Dialpad to optimize sales processes, translate business requirements into system solutions, and drive growth and customer satisfaction.

The candidate will implement and support sales technology tools, analyze data, and provide insights to enhance overall efficiency. Remote-friendly with on-site options, this role collaborates with Marketing and Sales teams

Qualifications

Bachelor's degree in Marketing, Business, or Computer Science.
3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g.Groove, Dialpad).
Knowledge of sales operations best practices and principles.
Effective communication skills to collaborate with cross-functional teams.
Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously.
Strong analytical skills with the ability to interpret and communicate data-driven insights.
Excellent project management skills and the ability to manage multiple projects simultaneously.

Responsibilities

Administer and optimize Groove and Dialpad platforms to support sales processes and operations.
Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy.
Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with business objectives.
Provide best practices, actionable guidance and support to help sales team members effectively utilize sales tools and processes.
Oversee data quality and cleanliness within sales tools.
Analyze sales performance data, generate reports, and provide actionable insights to sales teams for improved productivity.
Establish strong communication channels with sales teams across Fieldwire and other Hilti Software product teams to understand needs and align operations strategies accordingly.
Provide (train the trainer) training and support to sales teams utilizing Sales Cloud, Groove, Dialpad and other sales operations tools for efficient usage.
Share Fieldwire sales operations tool utilization experience with other Hilti Software product teams to facilitate fast onboarding.
Evaluate and recommend new technologies that can enhance overall sales operations.