Sales Operations Manager

Fieldwire; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Fieldwire seeks a proficient Sales Operations Manager to join our CRM team. The role focuses on managing Salesforce Sales Cloud, Groove, and Dialpad to optimize sales processes, translate business requirements into system solutions, and drive growth and customer satisfaction.

The candidate will implement and support sales technology tools, analyze data, and provide insights to enhance overall efficiency. Remote-friendly with on-site options, this role collaborates with Marketing and Sales teams

Qualifications

• Bachelor's degree in Marketing, Business, or Computer Science.
• 3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g.Groove, Dialpad).
• Knowledge of sales operations best practices and principles.
• Effective communication skills to collaborate with cross-functional teams.
• Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously.
• Strong analytical skills with the ability to interpret and communicate data-driven insights.
• Excellent project management skills and the ability to manage multiple projects simultaneously.

Responsibilities

• Administer and optimize Groove and Dialpad platforms to support sales processes and operations.
• Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy.
• Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with business objectives.
• Provide best practices, actionable guidance and support to help sales team members effectively utilize sales tools and processes.
• Oversee data quality and cleanliness within sales tools.
• Analyze sales performance data, generate reports, and provide actionable insights to sales teams for improved productivity.
• Establish strong communication channels with sales teams across Fieldwire and other Hilti Software product teams to understand needs and align operations strategies accordingly.
• Provide (train the trainer) training and support to sales teams utilizing Sales Cloud, Groove, Dialpad and other sales operations tools for efficient usage.
• Share Fieldwire sales operations tool utilization experience with other Hilti Software product teams to facilitate fast onboarding.
• Evaluate and recommend new technologies that can enhance overall sales operations.

Skills

Sales Operations

Cross-functional collaboration

Analytical skills

Project management

Independent worker

Education

Bachelor's degree in Marketing, Business, or Computer Science

Tools

Salesforce Sales Cloud

Groove

Dialpad

CRM integration

Job description

Whowe’relooking for

Fieldwireisseekinga proficient and detail-oriented Sales Operations Manager to join our dynamic CRM team. The ideal candidate will bring a solid business understanding for sales operations, be proficient in Salesforce Sales Cloud, Groove, Dialpad or similar sales management tools, knows how to optimize, streamline and scale sales processes, easily translate business requirements into systems solutions and thus enables sales teams to operate efficiently in driving business growth and customer satisfaction. The Sales Operations Manager will play a crucial role in implementing,operatingand supporting sales technology tools, analyzing data, and providing insights and recommendations to enhance the overall efficiency and effectiveness of our sales processes.

Whatyou’llbe doing

The primary responsibilities for our nextSalesOperations Managerwill be:

Sales Technology Management:

• Administer andoptimizeGroove and Dialpad platforms to support sales processes and operations.
• Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy.

Sales Process Optimization:

• Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with businessobjectives.
• Provide best practices, actionableguidanceand support to help sales team members effectivelyutilizingsales tools and processes.

Data Management and Analysis:

• Oversee data quality and cleanliness within sales tools.
• Analyze sales performance data, generate reports, andprovideactionable insights to sales teams for improved productivity.

Collaboration with Marketing and Sales Teams:

• Establishstrong communicationchannels with sales teams acrossFieldwireand other Hilti Software product teams to understand their needs and align sales operations strategies accordingly.
• Provide (train the trainer)training and support to sales teams inutilizingSales Cloud, Groove, Dialpad and other sales operations tools for efficient usage.
• ShareFieldwiresales operations toolutilizationexperience with other Hilti Software product teams tofacilitatefast and effective onboarding.

Technology Integration:

• Evaluate and recommendnew technologiesthat can enhance the overallsalesoperations.

• Collaborate with IT and other relevant departments to integrate new technologies seamlessly.

AtFieldwire,we’relooking for our nextSales Operations Managerto have the following skills and experiences

• Bachelor’s degree in Marketing, Business, or Computer Science.
• 3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g.Groove, Dialpad).
• Knowledge of sales operations best practices and principles.
• Effective communication skills to collaborate with cross-functional teams.
• Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously.
• Strong analytical skills with the ability to interpret and communicate data-driven insights.
• Excellent project management skills and the ability to manage multiple projects simultaneously.

• Salesforce,Grooveor similar certifications.
• Construction Experience:Previousexperience within the construction industry is highly valued.

Compensation:

• The estimated pay ranges for this role are as follows: $90,000-$115,000
• The salary rangerepresentsthe low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills,qualificationsand experience. In addition to thesalaryyou may be eligible for a corporate bonus which can range up to 30%.

WhyFieldwire?

The field-first construction platform for lessbusyworkand more building. Trusted on 4M+ projects worldwide,Fieldwireby Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group,Fieldwirecombines deep constructionexpertisewith modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the joblocated?

This role is on-site in San Francisco, California or fully remote within the United States. Our headquarters are based in beautifulSan Franciscoand our office is centrallylocatedrightoff ofEmbarcadero Bart station.

Fieldwireis proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteranstatusor any other characteristic protected by law.