Sales & Operations Manager

ARCO Home Services; Bedford Heights (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) Plan with company matching

Paid Time Off & Holiday Plan

Company-provided life & disability insurance

Job summary

ARCO Home Services is looking for a Sales & Operations Manager to lead and develop our skilled service professionals in Bedford Heights, Ohio. This pivotal role will focus on driving revenue growth while ensuring exceptional service delivery for homeowners.

The ideal candidate will have 4-5+ years of leadership experience and a passion for mentoring teams. Benefits include medical and dental coverage, a 401(K) plan with company matching, and paid time off.

Qualifications

• 4-5+ years of leadership experience in growing teams and driving revenue.
• A passion for mentoring, coaching, and driving team success.
• Proven ability to achieve business goals and maintain high service standards.
• Tech-savvy approach with proficiency in Microsoft Office.

Responsibilities

• Lead sales and service operations to drive revenue growth and profitability.
• Set clear goals aligned with company objectives.
• Coach technicians on customer communication and service quality.
• Analyze sales and operational metrics for improvement opportunities.
• Recruit and develop high-performing technicians.

Skills

Leadership experience

Sales effectiveness

Team mentoring and coaching

Excellent communication skills

Microsoft Office proficiency

Job description

Overview

At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we’ve built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth—both for our employees and the communities we serve.

Arco is looking for an experienced Sales & Operations Manager to lead and develop our team of skilled service professionals. As a cornerstone of our operations, this role will ensure we continue providing homeowners with outstanding service while driving team success and operational excellence.

What You'll Be Doing:

• Lead sales and service operations to drive revenue growth, efficiency, and profitability
• Set clear sales, performance, and operational goals aligned with company objectives
• Coach technicians on sales effectiveness, customer communication, and service quality
• Monitor individual and team performance, providing consistent feedback and accountability
• Ensure exceptional residential service delivery and a positive customer experience
• Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
• Analyze sales and operational metrics to identify trends and improvement opportunities
• Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement

What You'll Bring:

• 4-5+ years of leadership experience in growing teams and driving revenue.
• A passion for mentoring, coaching, and driving team success.
• Proven ability to achieve business goals and maintain high service standards.
• Excellent communication skills—confident, clear, and decisive.
• Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits & perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with company matching
• Paid Time Off & Holiday Plan
• Company-provided life & disability insurance

Join Our Team!

At Arco Home Services, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!