Field Sales and Ops Manager - Trade Operations

J&W Heating and Air + Plumbing; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fantastic benefits

Supportive atmosphere

Job summary

A prominent home services company is seeking a highly skilled Field Sales and Ops Manager to oversee the growth and efficiency of HVAC and Plumbing trade operations. This role involves strategic planning, team leadership, and performance monitoring to ensure financial success and excellent customer satisfaction. Candidates should have a strong background in operational leadership and the ability to drive high-performance cultures. Competitive benefits and a collaborative atmosphere are part of the offering.

Qualifications

• Proven track record in operational leadership and team development.
• Strong hands-on sales and operations acumen.
• Excellent interpersonal and communication skills.

Responsibilities

• Collaborate with leadership to define regional growth strategies.
• Guide local teams to maximize technician productivity.
• Establish performance benchmarks and review metrics.

Skills

Operational leadership

Sales acumen

Team development

Data-driven decision-making

Interpersonal skills

Communication skills

Leadership skills

Education

Bachelor's degree in Business Administration

Operations Management

Job description

Urgent Opportunity: Field Sales and Ops Manager – Trade Operations

We are seeking a highly skilled Field Sales and Ops Manager to work side by side with executive leadership to grow our field operations. This is a new position and an exciting opportunity to work in Home Service Operations with a company that values its employees. Enjoy a range of fantastic benefits while developing your skills in a supportive and engaging atmosphere.

Summary

The Sales and Ops Manager – Trade Operations is responsible for driving growth and daily performance of HVAC and Plumbing trade lines. This role ensures operational efficiency, financial performance, customer satisfaction, safety compliance, and employee engagement across all assigned departments.

Essential Functions & Responsibilities

• Strategic Growth Execution - Collaborate with executive leadership to define and drive regional growth strategies—including market expansion, new service line rollouts, and capacity planning—aligned with overall company objectives.
• Sales & Revenue Optimization - Guide and support local team members in building high-performance sales cultures that maximize technician productivity, drive service agreement penetration, and improve revenue per call.
• Leadership Development & Talent Management - Hire, mentor, and evaluate team members and build leadership bench strength, ensuring strong succession planning and a high-performance, accountable culture across the region. Promote retention and engagement of field and office personnel.
• Performance Monitoring & KPI Accountability - Establish clear performance benchmarks and regularly review each metric (e.g., revenue, margin, CSAT, job completion rates). Take corrective action as needed to ensure targets are met.
• Standardization & Best Practices Drive consistency by implementing and enforcing company-wide best practices in operations, sales process, technician development, customer service, and administrative functions. Ensure all operations follow federal, state, and local regulations, including OSHA and environmental standards. Promote a culture of safety and ensure training and reporting standards are met.
• Cross-Functional Collaboration - Serve as a key liaison between departments (Finance, HR, Marketing, IT, etc.) to align regional execution with company-wide initiatives and systems.
• Cultural Stewardship & Change Leadership - Champion company values, foster engagement, and lead through change—especially during growth phases and system rollouts.

Requirements

• Proven track record in operational leadership, Trade management, and team development.
• Strong hands‑on sales and operations acumen and data‑driven decision‑making.
• Excellent interpersonal, communication, and leadership skills.
• Ability to travel regularly within the region.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5–10 years of multi‑trade experience in (HVAC, Electrical, Plumbing, or related industries).
• Prior senior leadership in a home services company.