Plumbing Service Manager

Aksarben Heating, Air Conditioning, Plumbing; Charleston, Northern (SC, KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Insurance after 31 days of employment

Low-cost medical insurance options

Dental and vision insurance options

Take-home company truck

HSA or FSA

401(k) with company match

PTO and holidays

Company-paid life insurance

Career advancement opportunities

Job summary

ARS-Rescue Rooter in Charleston, SC seeks a Plumbing Service Manager to lead our residential plumbing team, delivering high-quality service and growing repair, replacement, and installation opportunities.

You will present solutions to homeowners, close sales, and mentor technicians to boost close rates while ensuring compliance with codes and safety standards. This role combines hands-on plumbing expertise with strong leadership and customer-focused sales skills.

Qualifications

• Journeyman-level plumbing experience or equivalent field experience.
• Experience supervising plumbing service teams.
• Strong knowledge of plumbing systems, installation, and repair practices.
• Understanding of local and national plumbing codes.
• Valid driver’s license with a clean driving record.
• Leadership, organizational, communication, and problem-solving skills.
• Ability to manage operations, staff, and budgets effectively.

Responsibilities

• Oversee daily operations for the plumbing service department and lead a team of plumbing technicians to deliver high-quality service.
• Drive revenue by presenting options to homeowners, handling objections, and converting service opportunities into closed sales.
• Oversee installation, repair, and maintenance of residential and commercial plumbing systems.
• Coordinate with builders, contractors, homeowners, inspectors, and project managers to ensure successful job completion.
• Manage department workload, staffing levels, and scheduling to meet production goals.
• Monitor labor costs, materials, and equipment usage to maintain profitability and margin targets.
• Provide estimates, review proposals, and support sales efforts for plumbing services.
• Ensure compliance with local plumbing codes, safety regulations, and company policies.
• Conduct job site visits and quality inspections to ensure workmanship standards are met.
• Maintain inventory, tools, vehicles, and materials needed for plumbing operations.
• Generate reports on departmental performance, production metrics, and service quality.
• Support dispatch operations to ensure proper technician assignments and service efficiency.
• Coach and develop technicians on both technical excellence and sales techniques.

Skills

Journeyman plumbing experience

Team leadership

Plumbing systems knowledge

Local and national plumbing codes

Valid driver's license

Sales and closing

Budget and operations management

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay: $90,000 - $100,000 per year(base + bonus potential)

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, plumbing, and electrical services, employing over 7,000 professionals nationwide. With more than 45 years of experience, ARS delivers trusted home services and industry-leading solutions to homeowners and businesses across the country.

We are seeking an experienced, results-driven Plumbing Service Manager with a strong background in plumbing and a proven ability to sell and close residential plumbing service opportunities.

The ideal candidate is a hands-on leader who understands the plumbing trade, knows how to build and motivate a team, and has the sales skills to turn customer needs into completed repairs, replacements, and installations.

This role requires a manager who can confidently present solutions to homeowners, overcome objections, close sales, and coach technicians to improve their own sales performance. If you have the plumbing expertise to diagnose problems and the sales ability to close the opportunity, we want to hear from you.

What We Offer

• Insurance available after 31 days of employment

• Low-cost medical insurance options starting at ~$5/week

• Dental and vision insurance options

• Take-home company truck / fuel / maintenance covered

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match

• Paid time off and holiday pay

• Company-paid life insurance

• Career advancement opportunities within a national service organization

Responsibilities

As a Plumbing Service Manager, you will oversee daily operations for the plumbing service department and lead a team of plumbing technicians to deliver high-quality service.

• Lead and grow a high-performing residential plumbing service team while leveraging strong plumbing expertise to identify customer needs and recommend effective repair, replacement, and installation solutions.

• Drive revenue by confidently presenting options to homeowners, handling objections, and consistently converting service opportunities into closed sales.

• Oversee installation, repair, and maintenance of residential and commercial plumbing systems

• Coordinate with builders, contractors, homeowners, inspectors, and project managers to ensure successful job completion

• Manage department workload, staffing levels, and scheduling to meet production goals

• Monitor labor costs, materials, and equipment usage to maintain profitability and margin targets

• Provide estimates, review proposals, and support sales efforts for plumbing services

• Ensure compliance with local plumbing codes, safety regulations, and company policies

• Conduct job site visits and quality inspections to ensure workmanship standards are met

• Maintain inventory, tools, vehicles, and materials needed for plumbing operations

• Generate reports on departmental performance, production metrics, and service quality

• Support dispatch operations to ensure proper technician assignments and service efficiency

• Coach and develop technicians on both technical excellence and sales techniques, helping the team improve customer interactions, increase close rates, and deliver exceptional service experiences.

Qualifications

What You’ll Bring

• Bring your years of journeyman-level plumbing experience or equivalent field experience

• Prior experience supervising or managing plumbing service teams required.

• Strong knowledge of plumbing systems, installation, and repair practices

• Understanding of local and national plumbing codes

• Valid driver’s license with a clean driving record

• Strong leadership, organizational, communication, and problem-solving skills

• Ability to manage operations, staff, and budgets effectively

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.