Job Posting Title Sales & Operations Manager

Arco Comfort Air, LLC; Bedford (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) Plan with company matching

Paid Time Off & Holiday Plan

Company-provided life & disability insurance

Job summary

Arco Comfort Air, LLC is seeking an experienced Sales & Operations Manager to lead their skilled service team. The role focuses on ensuring operational excellence and outstanding service delivery to homeowners.

Key responsibilities include driving revenue growth, coaching technicians, and analyzing performance metrics. Candidates should have 4-5+ years of leadership experience, strong communication skills, and a tech-savvy approach. Join us to build a rewarding career in a supportive environment.

Qualifications

• 4-5+ years of leadership experience in growing teams and driving revenue.
• A passion for mentoring, coaching, and driving team success.
• Proven ability to achieve business goals and maintain high service standards.

Responsibilities

• Lead sales and service operations to drive revenue growth.
• Set clear sales, performance, and operational goals.
• Coach technicians on sales effectiveness and service quality.
• Monitor and provide feedback on individual and team performance.
• Ensure exceptional residential service delivery.

Skills

Leadership experience

Mentoring and coaching

Excellent communication skills

Proficiency in Microsoft Office

Job description

Overview

At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we’ve built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth—both for our employees and the communities we serve.

Arco is looking for an experienced Sales & Operations Manager to lead and develop our team of skilled service professionals. As a cornerstone of our operations, this role will ensure we continue providing homeowners with outstanding service while driving team success and operational excellence.

What You'll Be Doing:

• Lead sales and service operations to drive revenue growth, efficiency, and profitability
• Set clear sales, performance, and operational goals aligned with company objectives
• Coach technicians on sales effectiveness, customer communication, and service quality
• Monitor individual and team performance, providing consistent feedback and accountability
• Ensure exceptional residential service delivery and a positive customer experience
• Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
• Analyze sales and operational metrics to identify trends and improvement opportunities
• Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement

What You'll Bring:

• 4-5+ years of leadership experience in growing teams and driving revenue.
• A passion for mentoring, coaching, and driving team success.
• Proven ability to achieve business goals and maintain high service standards.
• Excellent communication skills—confident, clear, and decisive.
• Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits & perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with company matching
• Paid Time Off & Holiday Plan
• Company-provided life & disability insurance

Join Our Team!

At Arco Home Services, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!