Sales Operations Leader (Remote)

Panopto; Pittsburgh (Allegheny County); Hybrid; USD 115,000 - 125,000; Full time

Job summary

Panopto is seeking a Manager, Sales Operations to lead a team responsible for frontline sales support, deal desk, contracting, and order processing. You will partner with Sales Leadership, Finance, Legal, and Product to optimize workflows and drive revenue growth in a remote-friendly US setting.

You will establish performance metrics, balance governance with deal velocity, and champion automation and AI-driven improvements to streamline processes and improve the seller experience.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Information Systems, or related field or equivalent practical operational experience.
• 5+ years of progressive experience within Sales Operations, Revenue Operations, Deal Desk, or Commercial Operations in a B2B SaaS/tech org.
• Experience leading operational teams, coaching and developing employees.
• Strong proficiency with Salesforce, CPQ, quoting workflows, and related sales technologies.

Responsibilities

• Lead, coach, and develop a team of Sales Operations Managers and Specialists responsible for frontline sales support, deal desk, contracting, and order processing.
• Oversee daily sales support operations and ensure timely resolution of inquiries related to quoting, Salesforce processes, and commercial policies.
• Manage deal desk operations and commercial approval workflows with adherence to pricing policies and approval matrices.
• Partner with Sales Leadership and senior stakeholders to refine approval processes balancing velocity with governance.
• Serve as primary escalation point for non-standard terms and order processing exceptions with Finance, Legal, and Sales leadership.
• Ensure accurate and timely sales order processing and support data flow for invoicing and reporting.
• Evaluate workflows, identify bottlenecks, and develop recommendations to improve efficiency and seller experience.
• Establish and report on operational metrics and provide insights to Revenue Operations leadership.
• Identify opportunities to leverage automation, AI, and existing tech to reduce admin workload.
• Develop and maintain SOPs, process docs, and knowledge resources for onboarding and execution.
• Collaborate with Sales Enablement to close knowledge gaps and improve training and self-service resources.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Education

Bachelor’s degree in Business/Finance/Operations/Information Systems

Tools

Salesforce CRM

CPQ solutions

Job description

Panopto is seeking a Manager, Sales Operations to lead a team responsible for frontline sales support, deal desk, contracting, and order processing. You will partner with Sales Leadership, Finance, Legal, and Product to optimize workflows and drive revenue growth in a remote-friendly US setting.

You will establish performance metrics, balance governance with deal velocity, and champion automation and AI-driven improvements to streamline processes and improve the seller experience.