Sales Operations Leader - Data-Driven & Customer Excellence

Convivial Brands; Grand Rapids (MI); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Convivial Brands in Grand Rapids, MI is seeking a Sales Operations Manager to lead the Sales Operations and Customer Service teams, driving process improvements across ERP systems, data integrity, and reporting.

The role combines hands-on leadership with strategic optimization of order flow, pricing programs, and customer programs, ensuring accuracy, timely responses, and measurable KPI improvements for a growing wholesale business.

Formación

• Bachelor’s degree or equivalent experience in business/ops fields.
• 5–7 years in Sales Operations, CS management or related ops function.
• Hands-on with ERP, order management, and reporting systems.
• Proven ability to improve processes and drive efficiency.
• Strong analytical, organizational, communication and prioritization skills.

Responsabilidades

• Lead Sales Operations and Customer Service teams with accountability.
• Set priorities, expectations, and performance metrics aligned with goals.
• Oversee order flow, customer service, and sales tools for accuracy.
• Ensure data integrity across ERP and related systems.
• Develop KPIs, dashboards, and reporting to drive decisions.
• Collaborate cross-functionally on launches, pricing, programs.
• Drive process simplification, automation, and AI-enabled workflows.

Conocimientos

Team leadership

Analytical skills

Excel proficiency

Problem solving

Communication

Educación

Bachelor’s degree in Business Administration / Sales / Operations Management / Finance or related field

Herramientas

ERP systems

Microsoft Dynamics NAV / Business Central

Descripción del empleo

Convivial Brands in Grand Rapids, MI is seeking a Sales Operations Manager to lead the Sales Operations and Customer Service teams, driving process improvements across ERP systems, data integrity, and reporting.

The role combines hands-on leadership with strategic optimization of order flow, pricing programs, and customer programs, ensuring accuracy, timely responses, and measurable KPI improvements for a growing wholesale business.