Customer Experience & Sales Operations Lead

KingRecruitingServices; Walled Lake (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

KingRecruitingServices is seeking a Sales and Customer Service Manager in Michigan to lead customer service and order management for a Consumer Packaged Goods company. The role interfaces with Sales, Operations, Accounting, and brokers to ensure accurate pricing, data integrity in SAP and Salesforce, and timely order processing.

The ideal candidate brings 10+ years in CPG customer service, demonstrates ownership, and excels at cross-functional coordination to resolve order, billing, and service

Qualifications

• 10+ years of progressive Customer Service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Demonstrated experience in customer service, sales operations, account management, or related functions.
• Provides leadership and oversight of customer service and sales operations systems, including SAP, Salesforce, TrueCommerce, Excel, and Google Workspace.

Responsibilities

• Manage and resolve customer inquiries and escalations in a timely and professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
• Manage and support the Order Processing team to ensure accurate and timely processing of customer orders.
• Support the Sales team with customer service, order management, pricing, reporting, and account-related activities.
• Develop, maintain, and improve customer service and sales order processes to promote accuracy and efficiency.
• Work with Accounts Receivable to resolve pricing adjustments, quantity adjustments, bill backs, promotional information, short pays, payment issues, and other customer account discrepancies.
• Maintain accurate customer, pricing, and account information in SAP, including customer requirements, business practices, and relevant documentation.
• Manage Salesforce administration and maintenance, including customer and account records, contacts, sales activity, user access, data integrity, reporting, and system updates.
• Maintain complete and current customer files and required account documentation.
• Handle inquiries from prospective customers, answer questions, qualify leads, and route opportunities to the appropriate Business Manager.
• Prepare and distribute monthly reports to Business Managers and brokers.
• Directly supervises the Order Processing Team.
• Identify and implement opportunities to improve customer service processes, communication, and cross-functional coordination.

Skills

Customer service

Sales operations

Account management

Leadership

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Data integrity

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

KingRecruitingServices is seeking a Sales and Customer Service Manager in Michigan to lead customer service and order management for a Consumer Packaged Goods company. The role interfaces with Sales, Operations, Accounting, and brokers to ensure accurate pricing, data integrity in SAP and Salesforce, and timely order processing.

The ideal candidate brings 10+ years in CPG customer service, demonstrates ownership, and excels at cross-functional coordination to resolve order, billing, and service