Inside Sales Manager: Growth, Coaching & Ops Lead

Confidential; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Confidential is seeking an Inside Sales Manager who can turn business priorities into effective daily execution. This leader will drive revenue growth, develop a capable sales team, and improve how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who coaches sales conversations, reviews performance data, and guides the use of sales technology to deliver a consistently responsive customer experience.

Qualifications

• Proven success leading a sales team with measurable results.
• Strong coaching skills to diagnose performance gaps and coach employees.
• Experience managing sales technology, driving user adoption, and using data for decisions.
• Ability to improve processes and implement changes.
• Ability to balance revenue goals with operational demands and customer needs.
• Clear communication, sound judgment, and accountable leadership.
• Collaborates across departments to coordinate work.

Responsibilities

• Hire, onboard, and develop inside sales professionals with clear expectations for performance.
• Make coaching a regular part of the workday through call reviews, feedback, skill development, and follow-up.
• Strengthen the team's ability to identify customer needs, communicate product value, manage opportunities, and close business.
• Build a culture of ownership, collaboration, and continuous learning; recognize strong performance and address gaps promptly.
• Manage the effective use of CRM, phone systems, reporting tools, and other technologies that support the sales operation.
• Establish expectations for system adoption, accurate data entry, and consistent documentation of customer activity.
• Identify opportunities to improve system configuration, reporting, integration, and automation in partnership with appropriate internal teams.
• Translate business needs into practical technology improvements and ensure employees receive the training needed to use tools effectively.
• Evaluate whether technology changes deliver measurable improvements in productivity, sales effectiveness, and customer responsiveness.
• Review the customer journey from inquiry through order handoff to identify delays, rework, and service gaps.
• Develop and refine workflows that improve response times, accuracy, consistency, and ease of doing business.
• Document procedures, clarify responsibilities, and guide the team through changes.
• Use employee feedback, customer input, and operating data to prioritize improvements and measure their impact.
• Convert business objectives into actionable sales plans for customer acquisition, account expansion, and proactive outreach.
• Establish team and individual goals supported by clear measures of activity, conversion, revenue, and service performance.
• Analyze sales results, call activity, and CRM data to identify opportunities and direct coaching and sales efforts.
• Conduct regular performance discussions and adjust execution as customer needs and business conditions change.
• Partner with outside sales, marketing, DC operations, purchasing, and customer service to coordinate account coverage and resolve customer issues.
• Communicate customer insights and operational challenges to support better business decisions.
• Ensure team activities follow company policies, pricing guidelines, and applicable compliance requirements.

Skills

Sales leadership

Coaching

CRM proficiency

Data analysis

Cross-functional collaboration

Tools

Salesforce

Job description

Confidential is seeking an Inside Sales Manager who can turn business priorities into effective daily execution. This leader will drive revenue growth, develop a capable sales team, and improve how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who coaches sales conversations, reviews performance data, and guides the use of sales technology to deliver a consistently responsive customer experience.