Sales Operations Lead — Salesforce & VIP Accounts

Fanatics Inc.; Tigard (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Fanatics Collectibles is seeking a Sales Operations Manager to oversee the daily operations of Sales Support and Sales Operations, leading a team and driving operational excellence. This role partners with Sales, Marketing, and Logistics to ensure a seamless client experience and supports revenue-generating activities.

The ideal candidate brings 5+ years in sales operations with 2+ years of management experience, strong Salesforce skills, and a customer-first mindset.

Qualifications

• 5+ years in sales operations or related business functions.
• 2+ years in management leading teams.
• Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and improve processes.
• Experience collaborating across departments and supporting sales-driven organizations.
• Familiarity with the trading card industry or collectibles marketplace preferred.
• Trade show or event coordination experience is a plus.
• Willingness to travel and work occasional evenings or weekends.
• Strong leadership with a customer-first mindset and commitment to operational excellence.

Responsibilities

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists.
• Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.
• Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
• Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
• Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
• Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
• Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.
• Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.
• Provide elevated support for VIP clients and high-priority Sales initiatives.
• Perform additional duties and strategic projects as assigned by the Director of Sales.

Skills

Sales operations

Management

Salesforce CRM

Communication

Problem solving

Cross-functional collaboration

Travel readiness

Customer focus

Tools

Salesforce

Job description

Fanatics Collectibles is seeking a Sales Operations Manager to oversee the daily operations of Sales Support and Sales Operations, leading a team and driving operational excellence. This role partners with Sales, Marketing, and Logistics to ensure a seamless client experience and supports revenue-generating activities.

The ideal candidate brings 5+ years in sales operations with 2+ years of management experience, strong Salesforce skills, and a customer-first mindset.