Sales Operations Manager

Northbound Executive Search; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Northbound Executive Search is seeking a hands-on Sales Operations Manager to keep the team organized, accountable, and operating efficiently by monitoring daily activities and reinforcing established processes.

The role focuses on coaching and operational support rather than revenue generation, with emphasis on data quality, reporting, and adherence to procedures across the sales organization.

Qualifications

• Experience in sales administration or sales operations.
• Experience supporting or overseeing a sales team.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable holding others accountable and following up on tasks.
• Strong communication and interpersonal skills.
• Ability to monitor reporting and team performance metrics.
• Hands-on, detail-oriented with operational oversight.

Responsibilities

• Monitor daily sales team activities to ensure compliance with processes.
• Track completion of sales documentation, call notes, reports, and follow-ups.
• Review team reporting and identify outstanding tasks.
• Follow up with sales reps to ensure responsibilities are completed on time.
• Provide ongoing coaching, guidance, and accountability.
• Reinforce best practices and maintain consistency across the sales organization.
• Monitor CRM activity and ensure data entry is accurate and timely.
• Identify operational gaps and training needs.
• Serve as a point of contact for day-to-day processes.
• Collaborate with sales leadership to maintain organization and productivity.

Skills

Sales operations

CRM management

Coaching & development

Process improvement

Accountability

Data accuracy

Cross-functional collaboration

Communication

Job description

Our client is seeking a hands-on Sales Operations Manager. The ideal candidate will help keep the team organized, accountable, and operating efficiently by monitoring daily activities, reinforcing established processes, and providing consistent coaching and support.

This is not a traditional sales management role focused on revenue generation, closing deals, or making outbound calls. Instead, the position is designed for someone who can act as a coach and operational resource for the sales team, ensuring that expectations are being met and that team members are following established procedures.

Responsibilities

Monitor daily sales team activities to ensure compliance with established processes and expectations.

Track completion of required sales documentation, call notes, reports, and follow-up activities.

Review team reporting and identify outstanding tasks or incomplete documentation.

Follow up with sales representatives to ensure required responsibilities are completed on time.

Provide ongoing coaching, guidance, and accountability to sales team members.

Help reinforce best practices and maintain consistency across the sales organization.

Monitor CRM activity and ensure accurate and timely data entry.

Identify operational gaps, process inefficiencies, and areas where additional support or training may be needed.

Serve as a point of contact for sales representatives who need assistance with day-to-day processes.

Work with sales leadership to maintain organization, productivity, and accountability across the team.

Qualifications

Previous experience in sales administration, sales operations, sales support, or a sales leadership role.

Experience supporting, monitoring, or overseeing a sales team is preferred.

Strong organizational skills and the ability to manage multiple priorities.

Comfortable holding others accountable and following up on outstanding responsibilities.

Strong communication and interpersonal skills.

Ability to monitor reporting, CRM activity, and team performance metrics.

Detail-oriented with a hands-on approach to team support and operational oversight.

Experience in any sales-driven industry is acceptable; direct industry experience is not required.

Job ID:

24625