Sales Operations Manager Tigard, OR, United States

Fanatics Inc.; Tigard (OR); On-site; USD 95,000 - 140,000; Full time

Job summary

Fanatics Collectibles is seeking a Sales Operations Manager to oversee the daily operations of the Sales Support and Sales Operations teams. You will directly manage Sales Support Associates and Sales Operations Specialists, drive process improvements, and optimize Salesforce initiatives to support revenue growth.

The ideal candidate thrives in a fast-paced environment, excels at people management, and collaborates across departments to deliver an elevated client experience, including VIP

Qualifications

• 5+ years of experience in sales operations, sales support, or related business functions.
• 2+ years of management experience leading and developing teams.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists.
• Oversee daily sales support operations including client requests, submissions, shipping coordination, escalations, and administrative support.
• Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
• Manage Salesforce CRM initiatives including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
• Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
• Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
• Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.

Skills

Leadership

Communication

Problem-solving

Tools

Salesforce CRM

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Backed by Fanatics, the world's largest sports merchandiser, we are building innovative products and marketplaces that create the ultimate collector experience.

Our team is passionate about sports, collectibles, and delivering exceptional experiences for collectors around the world.

About the Role

Reporting to the Director of Sales, the Sales Operations Manager will oversee the daily operations of the Sales Support and Sales Operations teams, directly managing Sales Support Associates and Sales Operations Specialists.

This role is responsible for driving operational efficiency, improving processes, managing Salesforce initiatives, coordinating trade shows, and ensuring exceptional support for the Sales organization and its clients. The ideal candidate is a strong leader who thrives in a fast-paced environment and can effectively manage people, priorities, and cross-functional initiatives.

Key Responsibilities

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists, ensuring accountability, productivity, and high-quality execution.
• Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.
• Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
• Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
• Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
• Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
• Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.
• Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.
• Provide elevated support for VIP clients and high-priority Sales initiatives.
• Perform additional duties and strategic projects as assigned by the Director of Sales.

Qualifications

• 5+ years of experience in sales operations, sales support, or related business functions.
• 2+ years of management experience with demonstrated success leading and developing teams.
• Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage multiple priorities and improve operational processes.
• Experience collaborating across departments and supporting sales-driven organizations.
• Familiarity with the trading card industry or collectibles marketplace preferred.
• Trade show or event coordination experience is a plus.
• Willingness to travel as needed and work occasional evenings or weekends.
• Strong leadership skills with a customer-first mindset and commitment to operational excellence.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

As set forth in Fanatics Collectibles’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. ...

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.