Sales Operations Administrator

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Sales Operations Administrator in San Diego to provide admin support for Salesforce, Groove, ZoomInfo, DocuSign and related systems. You will manage tickets, data quality, and cross-functional workflows to keep revenue operations running smoothly.

The role emphasizes analytics, reporting, training new hires on sales tools, and partnering with Sales and Marketing to drive efficiency and timely deliveries.

Qualifications

• BA/BS degree or equivalent experience.
• 3+ years of Salesforce administration experience with ongoing training/certifications.
• Experience with Groove or similar sales engagement tools is a plus.
• Experience with data analysis and reporting.
• Proficiency in MS Excel and MS Office.

Responsibilities

• Provide admin support and SME for Salesforce, Groove, ZoomInfo, DocuSign.
• Manage projects and daily tasks, meeting deadlines with stakeholders.
• Support sales engagement, route prospect accounts, and troubleshoot issues.
• Handle daily sales operations tickets and collaborate as needed.
• Monitor data quality with auditing and cleansing to enable insights.
• Build Salesforce reports and dashboards to track metrics.
• Train new hires on sales apps and processes.
• Collaborate cross-functionally with management to meet goals.
• Manage vendor relationships and coordinate product demos.
• Create process docs and training materials; conduct one-on-one training.
• Assist with integrations and implementations lifecycle.
• Evaluate current ops for strategic improvements.
• Provide guidance to internal teams to hit performance targets.
• Maintain clear operations documents.
• Be go-to admin for the team, mentoring others.

Skills

Analytical thinking

Time management

Cross-functional collaboration

Communication

Education

BA/BS degree

Tools

Salesforce

Groove

ZoomInfo

DocuSign

MS Excel

Job description

About the job Sales Operations Administrator

What You Will Do

• Quickly ramp up to provide administrative support and subject matter expertise for key Sales Operations tools such as Salesforce, Groove, ZoomInfo, DocuSign, etc.
• Reliably handle assigned projects and day-to-day responsibilities, managing deadlines and communicating proactively to ensure all stakeholders are informed of progress and timelines
• Work with Sales Managers and Marketing team to support sales engagement efforts, route and distribute prospect accounts, and troubleshoot issues to quickly resolve and minimize disruptions
• Manage daily flow of Sales Operations tickets, independently handling tasks proactively and collaborating with others when needed
• Take ownership of business data, vigilantly monitoring data quality and adhering to a regular cadence of data auditing and cleansing to enable leadership to draw accurate insights and make strategic, data-driven business decisions
• Build Salesforce reports and dashboards to track key business metrics
• Train new hires on sales applications/processes, and perform ongoing training as needed
• Work cross-functionally with management and key stakeholders to monitor, control and manage business operations, ensure smooth delivery, and meet company goals
• Manage relationships with third-party vendors as needed, including submitting and tracking support tickets, scheduling and attending product demos, attending training sessions
• Support management in creating new process documentation, training materials and conducting one-on-one training with sales team members on applications and processes.
• Supports Operations Manager in the planning and oversight of new integrations & Implementations, and owns the full lifecycle of integrations when assigned
• Evaluate current operations / processes and provide strategic recommendations for improvement.
• Provide direction and guidance to internal teams to achieve performance targets.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Go-to Admin for support from other members of the Sales Operations team, able to lead and give guidance to less senior members of the team

What You Will Bring

• BA/BS degree or demonstrated related professional experience
• 3+ years of proven experience with Salesforce administration, with proving continuation of SFDC education and training (multiple certifications preferred)
• Administrative experience with Groove or comparable sales engagement tools is a plus
• Previous experience with business data analysis / reporting highly preferred
• Strong Microsoft Excel skills and familiar with other Microsoft Office programs
• Strong analytical and problem-solving skills, and capable of adapting to shifting priorities
• Excellent time management skills, with an ability to consistently meet deadlines while working independently on multiple projects
• 1+ Years Experience Managing Projects and Implementations
• Strong verbal and written communication skills
• Able to work cross-functionally and communicate consistently to stakeholders
• Must be professional, organized, reliable, and detail-oriented