Sales Operations & Enablement Specialist

Case-Mate; Atlanta (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Case-Mate is seeking a highly organized Sales Support Specialist to keep the Sales team moving. You will provide day-to-day support, help prepare meetings and materials, coordinate samples and pricing information, and maintain accurate account data across systems.

You’ll work closely with Account Managers and cross-functional teams to monitor orders, report on performance, and ensure timely communication with customers in a fast-paced environment.

Qualifications

• 2+ years of experience in sales support, sales operations, account coordination, customer service, or a similar role.

Responsibilities

• Provide day-to-day administrative and operational support to the Sales team.
• Assist Account Managers and Sales leadership with customer requests, follow-up, presentations, reporting, and account-related needs.
• Help prepare customer meetings, line reviews, sales presentations, pricing documents, and product information.
• Coordinate product samples, displays, marketing materials, and other sales tools for customers and internal teams.
• Maintain organized account files, customer information, pricing, and sales documentation.
• Track open items and follow up with internal teams to ensure deadlines and customer commitments are met.
• Assist with customer setup, order coordination, and account maintenance.
• Help monitor order status, inventory availability, shipment timing, and customer requests.
• Coordinate with Operations, Planning, Customer Service, Finance, and other teams to resolve order or account issues.
• Communicate updates clearly and promptly to the Sales team.
• Help identify issues before they become customer problems.
• Maintain accurate customer, product, pricing, and account information across internal systems.
• Prepare recurring sales reports, account updates, trackers, and other sales performance information.
• Help maintain sales forecasts, account lists, customer trackers, and opportunity pipelines.
• Assist with tracking promotions, new product launches, seasonal initiatives, and customer programs.
• Support new product introductions by coordinating samples, information, pricing, and customer materials.
• Help ensure Sales leadership has accurate and timely information needed to make decisions.
• Assist with special projects and sales initiatives as needed.
• Respond professionally and promptly to customer and internal sales inquiries.
• Help coordinate requests related to product information, samples, pricing, inventory, and orders.
• Build strong working relationships with internal teams and external customers.
• Follow through on commitments and make sure customers receive the information and support they need.
• Serve as a reliable point of coordination between Sales and the broader organization.

Skills

Sales support

Organizational skills

Communication

Excel

ERP/CRM systems

Tools

CRM systems

ERP systems

MS Excel

Order management system

Job description

Case-Mate is seeking a highly organized Sales Support Specialist to keep the Sales team moving. You will provide day-to-day support, help prepare meetings and materials, coordinate samples and pricing information, and maintain accurate account data across systems.

You’ll work closely with Account Managers and cross-functional teams to monitor orders, report on performance, and ensure timely communication with customers in a fast-paced environment.