Customer Service Representative (Part-Time - Hybrid)

Kowa American Corporation (New York); New York (NY); Hybrid; USD 25,000 - 35,000; Part time

Job summary

Kowa American Corporation (New York) is seeking a part-time Customer Service Representative to support U.S. operations. This role involves managing customer orders, coordinating release orders, and ensuring accurate invoicing. Key responsibilities include processing customer purchase orders, supporting forecasting, and maintaining operational data.

The ideal candidate should possess a high school diploma and be bilingual in English and Japanese. Experience in import logistics coordination is preferred, along with strong communication skills.

Qualifications

• Minimum of 2 years of import logistics coordination experience preferred.
• Experience with shipping documentation and carriers preferred.

Responsibilities

• Process customer purchase orders accurately and in a timely manner.
• Coordinate and process release orders to support efficient order fulfillment.
• Prepare and maintain monthly reports related to sales, inventory, and operations.
• Support forecasting activities by tracking trends and providing relevant data.
• Generate and process customer invoices, ensuring accuracy and completeness.
• Provide overall customer service support for U.S. operations.

Skills

Strong written and verbal communication skills in English

Bilingual in English and Japanese

Strong organizational skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office applications

Education

High school diploma or GED required

Associate degree or coursework in logistics or business preferred

Tools

SAP or similar ERP systems

Job description

FLSA Status: Non-Exempt, Part-time (20 hours/week)

Schedule: 9:00am – 1:00pm (3 days in office/2 days remote)

Reports To: Logistics & Customer Operations Manager

Location: Hybrid (NY Office)

Job Summary

The Customer Service Representative provides support for U.S. operations by managing customer orders, coordinating release orders, and ensuring accurate invoicing and reporting. This role serves as a key point of contact for customers, supporting day-to-day inquiries and order-related activities while assisting with forecasting and maintaining operational data. The position plays an important role in ensuring efficient processes, accurate documentation, and a high level of customer service.

• Process customer purchase orders (POs) accurately and in a timely manner
• Coordinate and process release orders to support efficient order fulfillment
• Prepare and maintain monthly reports related to sales, inventory, and operations
• Support forecasting activities by tracking trends and providing relevant data
• Generate and process customer invoices, ensuring accuracy and completeness
• Provide overall customer service support for U.S. operations, including responding to inquiries and resolving order-related issues

Other Responsibilities

Perform other duties as assigned and modified at the manager’s discretion.

• High school diploma or GED required; associate degree or coursework in logistics, supply chain, or business preferred.
• Bilingual in English and Japanese (written and verbal) required
• Minimum of 2 years of import logistics coordination experience preferred.
• Experience working with shipping documentation, carriers, and warehouse operations preferred.

Qualifications & Competencies

• Strong written and verbal communication skills in English.
• Working knowledge of SAP or similar ERP systems.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.